Guest Care Associate - Hilldale

SpartanNash • Madison, WI

8d • Onsite

About The Position

The Guest Care Associate provides courteous customer service in person and by telephone. The role answers incoming calls to the retail store, directs calls to the appropriate department, and assists guests with questions. It also handles guest-service transactions, operates cash registers, and assists guests with self-checkouts.

The associate processes purchases and financial transactions, communicates store programs and promotions, maintains familiarity with product locations, and follows company policies for security, cash handling, product handling, and regulated sales. The position also helps keep the department clean, stocked, and compliant with safety and sanitation standards. Assignments in other departments may be made based on customer experience needs.

Requirements

• High school diploma or GED.
• Good verbal communication skills and the ability to interact politely and effectively with customers.
• Good customer service and organizational skills; detail-oriented.
• Good reading, writing, and arithmetic skills.
• Ability to lift and/or move up to 30 pounds frequently and up to 50 pounds occasionally.
• Ability to stand and walk for extended periods and bend, stoop, twist, and turn frequently.

Nice To Haves

• One year of prior retail or related experience is preferred.

Responsibilities

• Provide courteous guest service in person and by telephone; answer incoming store calls, direct callers to the appropriate department, and assist guests with questions.
• Process guest-service transactions such as credits, over-rings, refunds, lottery ticket sales, money orders and transfers, and media-related purchases in accordance with company policies.
• Operate cash registers, itemize purchases, and assist guests with self-checkouts.
• Handle a variety of products, which may include dry groceries, frozen foods, dairy, produce, poultry, fish, beef, and pork.
• Process cash, check, credit card, food stamp, WIC, loyalty card, gift certificate, rain check, void, and coupon transactions; bag customer purchases.
• Maintain an understanding of current store programs and product locations.
• Understand and efficiently operate check-stand equipment, including registers and self-checkouts.
• Follow company policies for security, cash handling and drawer accounting, product handling, and the sale of alcohol and tobacco products.
• Communicate company programs, in-store specials, and coupons to customers, and model high service standards.
• Maintain a clean and well-stocked department that complies with company safety and sanitation procedures and standards.
• Notify the department lead or manager of issues with pricing, cash registers, or other matters.
• Follow PPE and safety guidelines, food safety and cleaning expectations, and guest experience guidelines.
• Perform tasks in other departments as assigned based on customer experience needs.
• Take on additional responsibilities as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED