Guest Care Associate - Hilldale

SpartanNash•Madison, WI

6d•Onsite

About The Position

The Guest Care Associate provides courteous customer service in person and by telephone, answers incoming calls and directs them to the appropriate department, and assists guests with questions in the store. The role processes guest service transactions, operates cash registers, and helps guests use self-checkouts. It also involves handling a variety of grocery products and payment types, communicating store programs and specials, and maintaining a clean, well-stocked department in accordance with company policies, safety standards, and food safety expectations. Associates may be assigned tasks in other departments based on customer experience needs, and additional responsibilities may be assigned as needed. The position is based at the Hilldale store at 726 N. Midvale Blvd, Madison, Wisconsin. Work takes place in a typical retail store environment with varied temperatures and exposure to outside weather conditions. Travel requirements vary by assignment.

Requirements

High school diploma or GED.
Good verbal communication skills and the ability to interact politely and effectively with customers.
Good customer service and organizational skills; detail-oriented.
Good reading, writing, and arithmetic skills.

Nice To Haves

One year of prior retail or related experience preferred.

Responsibilities

Provide courteous guest service in person and by telephone, answer incoming store calls, direct calls to the appropriate department, and assist guests with questions.
Process guest service transactions such as credits, over-rings, refunds, lottery ticket sales, money orders and transfers, and media-related purchases in accordance with company policies.
Operate cash registers, itemize purchases, and assist guests with self-checkouts.
Handle products that may include dry groceries, frozen foods, dairy, produce, poultry, fish, beef, and pork.
Process cash, check, credit card, food stamp, WIC, loyalty card, gift certificate, rain check, void, and coupon transactions, and bag customer purchases.
Maintain understanding of current store programs and product locations.
Understand and efficiently operate check-stand equipment, including registers and self-checkouts.
Follow company policies for security, cash handling and cash-drawer accounting, product handling, and the sale of alcohol and tobacco products.
Communicate company programs, in-store specials, and coupons to customers, and model high standards of customer service.
Maintain a clean and well-stocked department and ensure compliance with company safety and sanitation procedures and standards.
Notify the department lead or manager of issues with pricing, cash registers, or related matters.
Follow all PPE and safety guidelines, food safety and cleaning expectations, and guest experience guidelines.
Perform tasks in other departments based on customer experience needs and take on additional responsibilities as assigned.