Guest Care Associate

SpartanNash • St. Peter, MN

3d • $14 - $18 • Onsite

About The Position

The Guest Care Associate provides courteous customer service in person and by telephone, answers incoming calls to the retail store, directs calls to the appropriate department, and assists guests with questions. The role also processes guest-service and financial transactions, operates cash registers, and assists guests with self-checkouts. It includes maintaining knowledge of store programs and product locations, following cash-handling, security, product-handling, safety, and sanitation procedures, and supporting a clean and well-stocked department. Duties may include work in other departments according to customer-experience needs.

Requirements

• High school diploma or GED.
• Good verbal communication skills and the ability to interact politely and effectively with customers.
• Good customer-service and organizational skills; detail-oriented.
• Good reading, writing, and arithmetic skills.
• Ability to meet the role’s physical demands, including frequent lifting or moving of up to 30 pounds and occasional lifting or moving of up to 50 pounds, as well as standing and walking for extended periods and frequently bending, stooping, twisting, and turning.

Nice To Haves

• One year of prior retail or related experience.

Responsibilities

• Provide courteous guest service in person and by telephone; answer incoming retail-store calls, direct them to the appropriate department, and assist guests with questions.
• Process guest-service transactions, including credits, over-rings, refunds, lottery ticket sales, money orders and transfers, and media-related purchases, in accordance with Company policies.
• Operate cash registers, itemize purchases, and assist guests with self-checkouts.
• Handle a variety of products, which may include groceries, frozen foods, dairy, produce, poultry, fish, beef, and pork.
• Process financial transactions using cash, checks, credit cards, food stamps, WIC, loyalty cards, gift certificates, rain checks, voids, and coupons; bag customer purchases.
• Maintain understanding of current store programs and product locations.
• Understand and efficiently operate check-stand equipment, including registers and self-checkouts.
• Comply with Company policies for security, cash handling and cash-drawer accounting, product handling, and the sale of alcohol and tobacco products.
• Communicate Company programs, in-store specials, and coupons to customers, and model high standards of customer service.
• Maintain a clean and well-stocked department and comply with Company safety and sanitation procedures and standards.
• Notify the department lead or manager about issues with pricing, cash registers, or other matters.
• Follow PPE and safety guidelines, food-safety and cleaning expectations, and Guest Experience Guidelines.
• Perform tasks in other departments as assigned based on customer-experience needs.
• Take on additional responsibilities as needed.

Benefits

• Full-time benefits include PTO and seven paid holidays.
• Healthcare coverage for individuals and families, eligible from the first day of the month following the hire date.
• 401(k) plan with employer match.
• Employer-paid life insurance.
• Short-term and long-term disability coverage.
• Paid parental leave after six months.
• Part-time benefits include eligibility to participate in the 401(k) plan with employer match, employee stock purchase plan, and work-life resources.
• Part-time eligibility for paid holidays and additional benefits depends on meeting post-hire working-hours requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED