Guest Care Associate
About The Position
The Guest Care Associate provides courteous customer service in person and by telephone, answers incoming calls to the retail store, directs callers to the appropriate department, and assists guests with questions in the store. The role also processes guest-service transactions, operates cash registers, and assists guests with self-checkouts. Associates handle a variety of products and payment types, communicate store programs and promotions, and help maintain a clean, safe, well-stocked department in accordance with company policies and standards. Additional duties may be assigned, including tasks in other departments based on customer-experience needs.
Requirements
- High school diploma or GED required.
- Good verbal communication skills and ability to interact politely and effectively with customers.
- Good customer-service and organizational skills; detail-oriented.
- Good reading, writing, and arithmetic skills.
- Ability to lift and/or move up to 30 pounds frequently and up to 50 pounds occasionally.
- Ability to stand and walk for extended periods and bend, stoop, twist, and turn frequently.
Nice To Haves
- One year of prior retail or related experience preferred.
Responsibilities
- Provide courteous service in person and by telephone; answer store calls, direct them to the appropriate department, and assist guests in the store.
- Process guest-service transactions, including credits, over-rings, refunds, lottery ticket sales, money orders and transfers, and media-related purchases, in accordance with company policies.
- Operate cash registers, itemize purchases, and assist guests with self-checkouts.
- Handle products that may include dry groceries, frozen foods, dairy, produce, poultry, fish, beef, and pork.
- Process payments and related transactions, including cash, checks, credit cards, food stamps, WIC, loyalty cards, gift certificates, rain checks, voids, and coupons; bag customer purchases.
- Maintain understanding of current store programs and product locations.
- Use check-stand equipment, including registers and self-checkouts, efficiently.
- Follow company policies for security, cash handling and cash-drawer accounting, product handling, and the sale of alcohol and tobacco products.
- Communicate company programs, in-store specials, and coupons to customers, and model high service standards.
- Maintain a clean and well-stocked department and follow company safety and sanitation procedures and standards.
- Notify the department lead or manager of issues with pricing, cash registers, or similar matters.
- Follow PPE and safety guidelines, food-safety and cleaning expectations, and guest-experience guidelines.
- Perform tasks in other departments as assigned based on customer-experience needs.
- Take on additional responsibilities as needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
