Guest Care Associate
About The Position
The Guest Care Associate provides courteous customer service in person and by telephone, answers incoming calls to the retail store, directs callers to the appropriate department, and assists guests with questions in the store. The role also processes guest-service transactions and operates cash registers and self-checkouts. The associate handles payments and a variety of grocery products, maintains knowledge of store programs and product locations, and follows company policies for security, cash handling, product handling, and regulated sales. The role helps maintain a clean, well-stocked, safe, and sanitary department, communicates store programs and specials to guests, and may be assigned tasks in other departments based on customer-experience needs. Additional responsibilities may be assigned as needed. The position is based at 3103 Yorktown Drive, Bismarck, North Dakota. Work takes place in a typical retail store environment with varied temperatures and possible exposure to outside weather conditions. The noise level is usually low to moderate. Travel requirements vary by assignment.
Requirements
- High school diploma or GED required.
- Good verbal communication skills and ability to interact politely and effectively with customers.
- Good customer service and organizational skills; detail-oriented.
- Good reading, writing, and arithmetic skills.
- Ability to meet the physical demands of the job, including lifting or moving up to 30 pounds frequently and up to 50 pounds occasionally; standing and walking for extended periods; and frequently bending, stooping, twisting, and turning.
Nice To Haves
- One year of prior retail or related experience preferred.
Responsibilities
- Provide courteous guest service in person and by telephone; answer incoming store calls, direct callers to the appropriate department, and assist guests in the store.
- Process guest-service transactions such as credits, over-rings, refunds, lottery ticket sales, money orders or transfers, and media-related purchases in accordance with company policies.
- Operate cash registers, itemize purchases, and assist guests with self-checkouts.
- Handle a variety of products, including dry groceries, frozen foods, dairy, produce, poultry, fish, beef, and pork.
- Process financial transactions involving cash, checks, credit cards, food stamps, WIC, loyalty cards, gift certificates, rain checks, voids, and coupons; bag customer purchases.
- Maintain understanding of current store programs and product locations.
- Understand and efficiently operate check-stand equipment, including registers and self-checkouts.
- Comply with company policies regarding security, cash handling and cash-drawer accounting, product handling, and the sale of alcohol and tobacco products.
- Communicate company programs, in-store specials, and coupons to customers, and model high standards of service.
- Maintain a clean and well-stocked department and comply with company safety and sanitation procedures and standards.
- Notify the department lead or manager of issues with pricing, cash registers, or other concerns.
- Follow all PPE and safety guidelines, food safety and cleaning expectations, and guest experience guidelines.
- Perform tasks in other departments based on customer-experience needs when assigned.
- Perform additional responsibilities as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
