Guest Care Associate

SpartanNash•Sunrise, FL

6d•Onsite

About The Position

The Guest Care Associate provides courteous customer service to guests in person and by telephone. The role answers incoming calls to the retail store, directs calls to the appropriate department, and assists guests with questions in the store. It also processes guest-service transactions, operates cash registers, and assists guests with self-checkouts. The associate handles a range of grocery products and payment types, communicates store programs and specials, and follows company policies for cash handling, security, product handling, and regulated product sales. The position helps maintain a clean, well-stocked, safe, and sanitary department and may be assigned duties in other departments based on customer experience needs. Additional responsibilities may be assigned as needed.

Requirements

High school diploma or GED required.
Good verbal communication skills and the ability to interact politely and effectively with customers.
Good customer service and organizational skills; detail-oriented.
Good reading, writing, and arithmetic skills.
Ability to lift and/or move up to 30 pounds frequently and up to 50 pounds occasionally.
Ability to stand and walk for extended periods and bend, stoop, twist, and turn frequently.

Nice To Haves

One year of prior retail or related experience preferred.

Responsibilities

Provide courteous guest service in person and by telephone, answer store calls, direct calls to appropriate departments, and assist guests with questions.
Process guest-service transactions such as credits, over-rings, refunds, lottery ticket sales, money orders or transfers, and media-related purchases in accordance with company policies.
Operate cash registers and assist guests with self-checkouts; handle grocery products including dry groceries, frozen foods, dairy, produce, poultry, fish, beef, and pork.
Process financial transactions using cash, checks, credit cards, food stamps, WIC, loyalty cards, gift certificates, rain checks, voids, and coupons; bag customer purchases.
Maintain understanding of current store programs and product locations.
Understand and efficiently operate check-stand equipment, including registers and self-checkouts.
Comply with company policies regarding security, cash handling and cash-drawer accounting, product handling, and the sale of alcohol and tobacco products.
Communicate company programs, in-store specials, and coupons to customers, and model high standards of service.
Maintain a clean and well-stocked department and ensure compliance with company safety and sanitation procedures and standards.
Notify the department lead or manager about issues with pricing, cash registers, or other matters.
Follow all PPE and safety guidelines, food safety and cleaning expectations, and guest experience guidelines.
Perform tasks in other departments as assigned based on customer experience needs.
Take on additional responsibilities as needed.