Longo Toyota Guest Appointment Coordinator
About The Position
Longo Toyota is hiring a full-time Guest Appointment Coordinator to schedule and maintain service appointments for the Longo Toyota Service Department. The role is 100% on site in El Monte, California, and involves assisting guests by phone, in person, and through internet requests. Coordinators work with the service team to provide appointment information, answer questions, handle service-related calls, and support administrative needs. The position pays a base hourly rate of $19.00 and may include a production bonus based on individual or team performance. The bonus may range from $0.00 when baseline benchmarks are not met, with no fixed upper limit. The role requires strong guest-service skills, careful follow-through, professional communication, and the ability to use dealership software and standard office equipment.
Requirements
- High school diploma or equivalent work experience.
- At least one year of customer service experience.
- Knowledge of basic mathematical principles, including addition, subtraction, multiplication, division, and percentages, and their application.
- Experience with Microsoft Office programs, including Outlook, Word, Excel, and PowerPoint.
- Ability to pay attention to detail and follow up with internal and external guests.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
- Ability to read, write, and comprehend instructions in English.
- Ability to work well with the public and communicate professionally by phone, internet, and in person.
- Ability to use standard office equipment.
- Valid driver's license and an acceptable, safe driving record.
Nice To Haves
- Call center experience.
Responsibilities
- Schedule appointments over the phone, in person, or from internet requests.
- Answer, transfer, and provide information for incoming service calls.
- Provide pricing, timeframes, and availability of parts related to service.
- Place outbound calls to guests for service reminders and recall campaigns.
- Complete contracts accurately and thoroughly for flatbed and loan car recipients.
- Use dealership software programs to enter and retrieve information.
- Answer guest questions concerning services performed or products purchased, or refer guests to someone who can assist.
- Handle guest complaints with integrity and poise, and refer dissatisfied guests to the appropriate individual for resolution when necessary.
- Perform other administrative duties as assigned.
- Maintain high ethical standards in all actions.
- Keep the assigned workspace organized and clean.
- Maintain a professional appearance.
Benefits
- Weekly pay, with pay every Friday.
- 401(k) with a company match.
- Vacation accruals for full-time and part-time team members.
- Medical, dental, and vision benefits available to full-time team members.
- Team member referral bonus program.
- Tuition reimbursement.
- Discounts with corporate partners.
- Development and growth opportunities.
- Free employee parking.
- Free on-site gym.
- Team member discounts on cars, service, parts, and retail goods.
- Ongoing training and industry education through Penske College.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
