Guest Ambassador (Top of the Rock - Rockefeller Center)

SPS North America•New York, NY

About The Position

The Guest Ambassador serves as a welcoming first point of connection for guests at Top of the Rock, creating memorable experiences through genuine hospitality, a strong presence, and attention to detail. The role involves welcoming and guiding guests, answering questions, addressing concerns, and helping ensure each visit is smooth and well-coordinated. Ambassadors also communicate with colleagues, share guest feedback with management, adapt to changing priorities, and follow safety procedures. This is a seasonal, temporary position scheduled for 25 hours per week. Shifts fall between 7:30 AM and 3:30 PM or 3:00 PM and 11:00 PM/12:00 AM. The business operates Monday through Sunday, 7:00 AM to 12:00 AM. The role may require outdoor work, evenings, weekends, and holidays, as well as standing and walking for extended periods and lifting 10–20 pounds as needed.

Requirements

Strong communication and interpersonal skills.
A service-oriented mindset and professional demeanor.
Ability to stay organized and responsive in a fast-paced setting.
A friendly and approachable presence.
Flexibility to work outdoors, evenings, weekends, and holidays.
Fluency in English.
Ability to stand and walk for extended periods.
Ability to lift 10–20 pounds as needed.

Nice To Haves

Experience in hospitality or customer-facing roles.
Background in guest engagement, entertainment, or high-touch service environments.
Fluency in additional languages.

Responsibilities

Greet and welcome guests in a friendly and professional manner.
Provide information and answer questions clearly and confidently.
Guide guests through the start of their experience and offer directions as needed.
Address guest inquiries and resolve concerns efficiently.
Share relevant updates on events, programming, and offerings.
Communicate with team members to ensure smooth service flow.
Share guest feedback with management.
Support team needs and adapt to changing priorities.
Follow safety procedures to ensure a secure environment for guests and staff.

Benefits

Career growth and opportunities to learn new skills.
Learning and development opportunities.
Employee recognition programs.
Paid time off; part-time and temporary employees receive a minimum of 1 hour per 30 hours worked.
Employee and client referral bonuses for current employees.
Medical, dental, and vision offerings, subject to role eligibility.
HCFSA, DCFSA, and HSA offerings, subject to role eligibility.
Commuter transit and parking pre-tax plans.
Supplemental life insurance, accident insurance, critical illness insurance, hospital indemnity, short-term disability, and life insurance.
Legal program and identity theft protection.
Pet discounts, pet insurance, and group home and auto insurance.
Employee assistance program.
Education and entertainment discounts.
401(k) with matching.