GTM Engineer

Sendbird • San Mateo, CA

2d • Hybrid

About The Position

Delight.ai, Sendbird’s omnichannel AI agent platform, is seeking a GTM Engineer for its Revenue Operations team. The role is responsible for the systems, processes, and data behind the go-to-market motion and for driving cross-functional projects with Marketing, Sales, Customer Success, Finance, and Product. Revenue Operations includes Marketing Operations, Sales Operations, Customer Success Operations, and Data Insights, and aligns processes, platforms, and people to ensure full-funnel accountability. The position reports to the Head of Revenue Operations and requires at least three days per week in the San Mateo, California office.

The GTM Engineer will partner with field leaders to improve processes and methodology, build scalable workflows and rules of engagement, provide performance reporting and insights, and structure variable compensation plans. The role owns Salesforce, LeanData, and Gainsight, including solution design and deployment, documentation, and enablement. It also involves using AI technologies such as Claude and Vercel, optimizing how systems work together, and procuring, implementing, and administering additional GTM systems as business needs arise.

Requirements

• 6 or more years of experience in Sales Operations.
• 3 or more years of experience at a B2B AI/SaaS growth company.
• Active Salesforce Administration certification.
• Demonstrated expertise in GTM technology, such as HubSpot, RingLead/ZoomInfo, Clay, LinkedIn Sales Navigator, Nooks, and Gong.
• Hands-on, detailed understanding of B2B AI/SaaS playbooks.
• Experience working in a Google Workspace environment.
• Excellent verbal, presentation, and communication skills, including the ability to align multiple stakeholders.
• Proven ability to work effectively with senior leadership, proactively solve problems, and think critically.
• Bachelor’s degree.

Nice To Haves

• LeanData or Gainsight certification.
• A STEM degree.
• An advanced degree or MBA.

Responsibilities

• Partner with field leaders and their teams to improve processes and methodology.
• Build scalable workflows and rules of engagement within and across teams.
• Provide reports, dashboards, and data insights that help teams understand performance.
• Structure variable compensation plans to incentivize the appropriate motions and playbooks.
• Own Salesforce, LeanData, and Gainsight, including designing and deploying solutions, documenting processes, and enabling users.
• Work effectively with AI technologies such as Claude and Vercel.
• Develop solutions that optimize the GTM technology stack and how its systems work together.
• Procure, implement, and administer other GTM systems as needed by the business.
• Drive cross-functional projects with Marketing, Sales, Customer Success, Finance, and Product.

Benefits

• Medical, dental, and vision coverage; the company covers 100% of employee premiums and roughly 80% of dependent premiums.
• 20 days of paid time off, 13 company holidays, 7 sick days, 2 rest and rejuvenation days, 1 volunteer day, and the employee’s birthday off.
• $3,500 annual allowance for personal growth and well-being expenses.
• Parental leave for all new parents.
• 401(k) with auto-enrollment, flexible contributions, and access to Vanguard’s investment platform.
• HSA and FSA options for healthcare, dependent care, and commuter expenses.
• Company-paid life insurance and AD&D coverage at 2x salary, plus short- and long-term disability coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior