GTM Engineer
About The Position
Delight.ai is seeking a GTM Engineer to help advance Sendbird's vision of connecting businesses and individuals. This role sits on the Revenue Operations team and is responsible for the systems, processes, and data that support the go-to-market motion, as well as global cross-functional projects with Marketing, Sales, Customer Success, Finance, and Product. The role reports to the Head of Revenue Operations. Revenue Operations includes Marketing Operations, Sales Operations, Customer Success Operations, and Data Insights, and aligns processes, platforms, and people to ensure full-funnel accountability. The position requires at least three days per week in the San Mateo, California, office. The successful candidate will partner with field leaders to improve processes and methodology, build scalable workflows and rules of engagement, deliver performance reporting and insights, and structure variable compensation plans. They will own Salesforce, LeanData, and Gainsight solutions and administration, work with AI technologies such as Claude and Vercel, optimize how systems work together, and procure and administer other GTM systems as needed.
Requirements
- At least 6 years of experience in Sales Operations.
- At least 3 years of experience at a B2B AI/SaaS growth company.
- Active Salesforce Administration certification.
- Demonstrated expertise in the GTM technology stack.
- Hands-on, detailed understanding of B2B AI/SaaS playbooks.
- Experience working in a Google Workspace environment.
- Exceptional verbal, presentation, and communication skills, with the ability to align multiple stakeholders.
- A proven ability to work effectively with senior leadership, solve problems proactively, and think critically.
- Bachelor's degree required.
Nice To Haves
- LeanData or Gainsight certification.
- Experience with GTM tools such as HubSpot, RingLead/ZoomInfo, Clay, LinkedIn Sales Navigator, Nooks, or Gong.
- A STEM degree.
- An advanced degree or MBA.
Responsibilities
- Partner with field leaders and their teams to improve processes and methodology.
- Build scalable workflows and rules of engagement within and across teams.
- Provide reports, dashboards, and data insights that help teams understand performance.
- Structure variable compensation plans to incentivize the appropriate motions and playbooks.
- Own Salesforce, LeanData, and Gainsight, including designing and deploying solutions, documenting processes, and enabling users.
- Work effectively with AI technologies such as Claude and Vercel.
- Develop solutions that optimize the company's tech stack and how its systems work together.
- Procure, implement, and administer additional GTM systems as business needs arise.
- Drive global cross-functional projects with Marketing, Sales, Customer Success, Finance, and Product.
Benefits
- Medical, dental, and vision coverage; the company covers 100% of employee premiums and approximately 80% of dependent premiums.
- 20 days of PTO, 13 company holidays, 7 sick days, 2 rest and rejuvenation days, 1 volunteer day, and the employee's birthday off.
- $3,500 annual 'Be Your Best Self' allowance for personal growth and well-being expenses.
- Parental leave for all new parents.
- 401(k) with auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
- HSA and FSA options for healthcare, dependent care, and commuter expenses.
- Fully paid life and AD&D insurance at 2x salary, plus short- and long-term disability coverage.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
