GSOC Operational Support Team Associate

Google•Boulder, CO

2d•$105,000 - $151,000

About The Position

Within GSRS, the Operational Support Team (OST) serves as the primary Google Security Operations Center (GSOC) team for threat intake and triage. This role bridges frontline security operations and GSOC leadership by managing high-priority incidents, evaluating threat intelligence, and supporting a seamless response. As part of Google’s Global Security and Resilience Services (GSRS), the role supports the safety and security of Googlers and helps manage disruptive incidents and crises. GSRS works to anticipate, deter, detect, and respond to risks; identify, evaluate, and monitor enterprise risks that could affect business activities; and provide business leaders with information for critical decisions. The role collaborates with cross-functional teams to develop strategies and programs that support sustainable effectiveness. Individual pay is determined by factors including job-related skills, experience, and relevant education or training. The US salary range is $105,000–$151,000, plus a 15% bonus target, equity, and benefits.

Requirements

Bachelor's degree or equivalent practical experience.
Four years of experience in law enforcement, intelligence, a military role, or equivalent private-sector experience.
Experience with security technologies, including CCTV, access control, and incident management systems.
Ability to work non-standard hours, including weekends, night shifts, holidays, and shift-based schedules as required.

Nice To Haves

Active FAA Part 107 Remote Pilot Certification.
Experience applying drone/UAS solutions to enterprise security operations.
Experience remaining calm, empathetic, and professional in dynamic, high-stakes environments while triaging urgent incidents and adapting to changing priorities.
Strong investigative thinking and geopolitical risk awareness to monitor emerging threats and evaluate complex enterprise security scenarios.
Ability to make rapid, sound decisions under pressure, communicate clearly across functions, and deliver concise, accurate operational reports through digital and written channels.
Strict confidentiality and high ethical standards, with excellent judgment, diplomacy, and tact when handling sensitive information.

Responsibilities

Manage sensitive, escalated, higher-priority tasks.
Provide escalation support for GSOC vendor operators and the network of global security service centers.
Manage incident response and provide incident support.
Monitor, respond to, and assign email.
Monitor and assign tickets.
Collect, evaluate, escalate, and disseminate intelligence to support action plans based on credibility and likelihood.
Provide intelligence support to GSRS for incident response, crisis management, and global travel management.
Write GSOC incident reports for higher-risk incidents in line with existing GSOC processes.
Provide global coverage when needed.
Provide supervisor backup coverage when no supervisor is on shift or available.
Provide phone line coverage.