Operational Support Associate

Q - Center•St. Charles, IL

11h•Onsite

About The Position

The Operational Support Associate helps maintain meeting space readiness through timely room turns, refreshes, setups, and breakdowns based on client and operational requirements. The role ensures meeting spaces are clean, organized, properly supplied, and ready for guests throughout the day. During assigned periods, the associate also supports Food & Beverage operations by clearing and resetting dining room tables, maintaining cleanliness and organization, and helping dining service flow efficiently. The position works with Conference Services, Food & Beverage, and other operational departments to support a positive guest experience and smooth daily operations. It requires flexibility, attention to detail, professional guest service, and the ability to assist with changing operational needs, peak periods, and special events.

Requirements

High school diploma or equivalent preferred.
Customer service experience.
Current Food Handler certification, or ability to obtain certification as required.
Strong customer service and interpersonal communication skills.
Ability to communicate effectively with guests, managers, and team members.
Ability to multitask and prioritize responsibilities in a fast-paced environment.
Strong problem-solving and conflict-resolution skills.
Ability to work collaboratively in a team-oriented environment.
Professionalism and composure during busy service periods.
Initiative and ability to anticipate guest and operational needs.
Dependable, organized, flexible, and safety-conscious approach to work.
Ability to stand and walk for extended periods.
Ability to lift, carry, push, and pull up to 100 pounds occasionally and up to 50 pounds frequently.

Nice To Haves

Hospitality, restaurant, or hotel experience preferred.
High school diploma or equivalent preferred.

Responsibilities

Provide professional, courteous, and attentive guest service according to Q Center standards.
Maintain a professional and welcoming presence in guest-facing areas; respond to questions and requests or direct guests to the appropriate department.
Anticipate guest and operational needs, monitor guest activity in meeting, public, and dining areas, and respond appropriately.
Complete timely room turns, resets, refreshes, setups, and breakdowns, including arranging tables, chairs, equipment, supplies, and meeting amenities.
Read and follow Banquet Event Orders and room setup requirements.
Maintain the cleanliness, organization, and presentation of meeting rooms, pre-function areas, and designated storage spaces.
Return equipment, tables, chairs, supplies, and other items to designated storage locations after room breakdowns.
Inspect meeting areas and report maintenance concerns, damaged equipment, and other operational issues to management.
Clear dining room tables promptly during and after meal periods and remove used dishes, glassware, flatware, napkins, and other dining service items.
Support dining room service flow through timely table maintenance and clearing.
Remove trash and recyclables from designated meeting, dining, and service areas.
Follow Q Center policies, food safety standards, sanitation requirements, workplace safety procedures, and safe equipment handling, transportation, setup, and storage practices.
Maintain awareness of fire exits, emergency procedures, and other applicable safety requirements; identify operational issues and assist with solutions as appropriate.
Collaborate with team members and leadership, participate in required meetings, training, and cross-training, and communicate effectively across departments.
Assist with additional operational needs during peak periods, special events, and changing business demands; perform other assigned duties.