Growth Strategist, Key - NY

Clay Labs•New York, NY

4d•$210,000 - $240,000

About The Position

Clay is building a new Key Accounts team within its Strategic GS segment to serve its largest and highest-potential customers. As a senior member of this team and a founding member, you will partner with a small portfolio of influential companies, including Fortune 500 enterprises and leading AI companies. You will help revenue operations and marketing leaders transform how they go to market with Clay, while helping define how the segment engages, retains, and grows the company’s most important customer relationships.

Requirements

8–10+ years of experience in strategic account management, customer success, or transformation consulting with Fortune 500 or similarly complex global organizations.
Experience building C-suite relationships and leading large-scale technology adoption or change programs.
Experience owning renewals and consistently achieving iARR and GRR targets.
Ability to set a vision, build frameworks, and translate product capabilities into measurable business outcomes.
Executive presence and composure when presenting to senior leaders, handling high-stakes situations, and navigating conflict.
Ability to lead cross-functionally without formal authority, both within Clay and within customer organizations.
Technical curiosity and willingness to understand the product deeply enough to connect its capabilities with customer needs.
Builder mentality and enthusiasm for shaping a new team’s operating model from the ground up.

Nice To Haves

Background in management consulting or strategy advisory.

Responsibilities

Own a focused portfolio of strategic accounts and develop deep knowledge of each account.
Set a multi-year vision with executive teams, define jobs to be done, and drive adoption across business units, regions, and functions.
Build trusted relationships with CROs, CMOs, and other executives, keeping Clay central to their go-to-market strategy.
Define success metrics with customer leadership, measure outcomes using data, surveys, and interviews, and present business impact in executive business reviews.
Coordinate Sales, Solutions, Support, Product, and Engineering to deliver complex programs, handle escalations, and manage risk.
Own renewals and partner with Sales to anticipate customer needs, deepen use cases, and expand into new teams through cross-sell and upsell.
Represent influential customers internally and directly influence the product roadmap.
Help shape the new Key Accounts team’s operating model.