Group Service Coordinator

Marriott•Chula Vista, CA

20d

About The Position

The Group Service Coordinator assists hotel group guests in ensuring successful events by serving as the housing and billing contact from pre-arrival through departure. The role provides service and hospitality in accordance with brand guidelines, processes reservation requests and changes, helps identify appropriate room types and rates, explains reservation policies, and accommodates and documents special requests. The coordinator sets up billing accounts according to accounting policies and prepares, reviews, and issues bills, invoices, and account statements in accordance with company procedures. The position works with internal departments and outside entities to support groups from pre-arrival through final billing, provides service to internal and external customers, and follows standard and local operating procedures. The role also requires following company and safety policies, maintaining a clean and professional appearance and confidentiality, reporting accidents and unsafe conditions, welcoming and assisting guests, communicating professionally, preparing and reviewing written documents, meeting quality standards, and maintaining positive working relationships. Other reasonable duties may be assigned by supervisors.

Requirements

High school diploma or G.E.D. equivalent.
Less than one year of related work experience.
No supervisory experience required.
No license or certification required.

Responsibilities

Serve as the housing and billing contact for hotel group guests from pre-arrival through departure.
Process reservation requests, changes, and cancellations received by phone, fax, or mail.
Identify guest reservation needs, determine appropriate room types, and verify room type and rate availability.
Explain guarantee, special rate, and cancellation policies to callers.
Accommodate and document special requests.
Set up billing accounts, including share-with, room/tax/incidentals, tax-exempt, direct/special billing, and group bookings, according to accounting policies.
Prepare, review, and issue bills, invoices, and account statements according to company procedures.
Provide excellent service to internal and external customers while complying with standard and local operating procedures.
Work with departments and outside entities to support successful groups from pre-arrival through final billing.
Follow company, safety, and security policies and procedures; maintain professional appearance and protect confidential information and company assets.
Report accidents, injuries, and unsafe work conditions to the manager.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and express appreciation to guests.
Communicate clearly and professionally, use appropriate telephone etiquette, and prepare and review written documents accurately.
Comply with quality assurance expectations and standards.
Develop positive working relationships, support team goals, and listen and respond to employee concerns.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested by supervisors.