Group Sales Manager

HEI Hotels and Resorts•San Antonio, TX

About The Position

Manage accounts to achieve guest satisfaction and solicit past and new business, ensuring all revenue goals are achieved or exceeded. The role is responsible for soliciting new group sales accounts, entertaining clients, and maintaining relationships with existing accounts to meet and exceed revenue goals for rooms, food, beverage, and room rental. The position is with Hotel Contessa, an all-suite retreat on San Antonio’s Riverwalk.

Requirements

3+ years of past sales experience preferred.
Hotel experience preferred.
Advanced knowledge of market trends, competition, and the hotel’s key customers.
Ability to set priorities, plan, organize, and delegate.
Computer skills, including Microsoft Word, Excel, and Delphi.
Advanced knowledge of sales skills, revenue management, training, and motivating peers.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business plans, repairs and maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Effective verbal and written communication skills.
Ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.

Nice To Haves

3+ years of past sales experience.
Hotel experience.

Responsibilities

Solicit new and existing accounts through telephone prospecting, outside sales calls, site inspections, and written communication to meet and exceed revenue goals.
Generate room, banquet, and room-rental revenue through prospecting, presentations, contract development, negotiation, and closing sales.
Promote all facets of the hotel to previous, current, and potential clients, orally and in writing.
Manage account details and document all relevant aspects of solicitation and closing.
Coordinate participation by hotel departments in servicing accounts.
Develop and deliver persuasive verbal sales presentations to prospective clients.
Prepare information for clients, meet with them, and entertain them as appropriate to potential account business.
Communicate clear direction verbally and in writing to hotel departments to ensure high-quality customer service.
Prepare customer correspondence and internal booking reports, and maintain files.
Participate in daily business review meetings, pre-convention meetings, training, and other sales-related meetings as required.
Attend trade shows, community events, and industry meetings.
Maintain advanced knowledge of market trends, competition, and the hotel’s key customers.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.