Group Sales Manager

HEI Hotels & Resorts•San Antonio, TX

About The Position

Manage accounts to achieve guest satisfaction and solicit past and new business to ensure all revenue goals are achieved or exceeded. The role is responsible for soliciting new group sales accounts, entertaining clients, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental. The Group Sales Manager sells all facets of the hotel and coordinates with hotel departments to ensure high-quality service. The role handles account details and documentation, prepares customer correspondence and internal booking reports, and participates in sales meetings, trade shows, community events, and industry meetings. The position also requires advanced knowledge of market trends, competition, and the hotel’s key customers.

Requirements

3+ years of past sales experience preferred.
Advanced knowledge of market trends, competition, and key customers of the hotel.
Ability to set priorities, plan, organize, and delegate.
Computer skills, including Microsoft Word, Excel, and Delphi.
Advanced knowledge of sales skills, revenue management, training, and motivating peers.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business-plan preparation, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Effective verbal and written communication skills.
Ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.

Nice To Haves

Hotel experience preferred.

Responsibilities

Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections, and written communication.
Produce room, banquet, and room rental revenue by prospecting, making presentations, developing contracts, negotiating, and closing sales.
Sell all facets of the hotel orally and in writing to previous, current, and prospective clients.
Handle account details and document all pertinent aspects of solicitation and closing; coordinate the participation of various departments in servicing accounts.
Develop and conduct persuasive verbal sales presentations to prospective clients.
Prepare information for, meet with, and entertain clients as appropriate to potential business from the account.
Communicate clear direction verbally and in writing to hotel departments to ensure high-quality customer service.
Prepare customer correspondence and internal booking reports, and maintain files.
Participate in daily business review meetings, pre-convention meetings, training, and other sales-related meetings as required.
Attend trade shows, community events, and industry meetings.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.