Group Sales Manager
About The Position
The Group Sales Manager generates and secures group room and event business for Hotel Phoenix, supporting revenue growth, lasting client partnerships, and the hotel’s positioning as a premier Atlanta destination for corporate meetings, social events, and group experiences. The role manages the client journey from inquiry through contract execution and collaborates with internal teams to support seamless group delivery. The manager develops business across corporate, SMERF, entertainment, and social markets; pursues sales goals; manages leads and contracts; and builds relationships with planners, corporations, and community partners. The role also monitors market activity and sales performance, and represents the hotel at industry and networking events.
Requirements
- 2–5+ years of experience in hotel sales, group sales, or catering sales.
- Proven ability to meet or exceed sales targets and revenue goals.
- Strong negotiation, presentation, and relationship-building skills.
- Experience with CRM systems and RFP platforms such as Cvent.
- Proficiency in Delphi or similar sales and catering systems.
- Demonstrated experience managing group bookings, room blocks, and event details within Delphi.
- Ability to generate and analyze sales reports, booking pace, and production data.
- High level of accuracy in maintaining client records, contracts, and sales activity.
- Strategic selling and business development skills.
- Relationship management, communication, and influence skills.
- Results-driven performance and collaboration skills.
- Adaptability in a fast-paced, evolving environment.
Nice To Haves
- Hotel sales, group sales, or catering sales experience in an upscale or lifestyle hotel.
Responsibilities
- Identify, solicit, and secure group business across corporate, SMERF, entertainment, and social markets.
- Achieve and exceed monthly, quarterly, and annual room-night and revenue goals.
- Develop strategies to grow market share and maximize profitability.
- Serve as the primary point of contact for group clients from lead through contract execution.
- Build and maintain long-term relationships with planners, corporations, and community partners.
- Conduct site tours that showcase Hotel Phoenix.
- Prepare customized proposals and negotiate group contracts, room blocks, and concessions.
- Ensure agreements align with revenue strategy and hotel standards.
- Input, track, and manage leads, bookings, and sales activities in the sales system.
- Respond to incoming inquiries, including Cvent inquiries, direct leads, and referrals.
- Maintain an active sales pipeline through prospecting, networking, and follow-up.
- Participate in industry events, trade shows, and local networking opportunities.
- Partner with Catering, Revenue Management, and Operations teams to support seamless group execution.
- Communicate client expectations to internal teams.
- Monitor market trends, competitor activity, and booking pace.
- Provide updates on sales performance, forecasts, and opportunities.
- Manage group bookings, room blocks, and event details within Delphi or a similar system.
- Generate and analyze sales reports, booking pace, and production data to support revenue strategies.
- Maintain accurate client records, contracts, and sales activity in systems.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
