Group Sales Manager

The Crescent Hotel Fort Worth•Fort Worth, TX

About The Position

The Group Sales Manager solicits and develops accounts in assigned market segments and is responsible for prospecting and closing business in an assigned territory to positively impact hotel revenue. The role manages sales activity within the established sales expense budget, builds relationships with existing and prospective clients, and works to maximize hotel occupancy and Average Daily Rate (ADR). The manager conducts client site inspections, entertains clients, responds to inquiries, supports promotions and sales events, maintains account and lead activity in the Delphi SFDC sales management system, and collaborates with the Director of Sales and Marketing and other hotel staff. The position also participates in community and professional associations, meetings, and training, while following hotel standards and sales policies.

Requirements

Experience in a hotel or related field is required.
High school diploma or equivalent is required.
Skill with the Microsoft Office suite.
Ability to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, courteous, and service-oriented manner.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Ability to understand and evaluate complex information and data from various sources.
Ability to maintain confidentiality.

Nice To Haves

College coursework in a related field is preferred.

Responsibilities

Meet or exceed assigned sales goals and solicitation call goals.
Generate new business through proactive prospecting, relationship building, industry networking, negotiation, and closing.
Operate the Sales Department within the established sales expense budget.
Initiate and follow up on leads and participate in an active sales solicitation program.
Monitor production of top accounts and evaluate market trends.
Contact existing accounts regularly according to the Account Coverage Program.
Invite clients to the hotel for entertainment, lunches, tours, and site inspections.
Assist with special promotions for direct sales segments, including parties and sales blitzes.
Assist in preparing required reports in a timely manner.
Apply Highgate Hotel sales policies and selling techniques to maximize occupancy and ADR.
Conduct professional and thorough hotel site inspections with clients, presenting the property's features and benefits.
Use Delphi SFDC to manage hotel business, including generating reports, entering business, blocking space, and building accounts.
Meet and greet onsite contacts.
Abide by Prime Selling Time (PST).
Develop networking opportunities through participation in community and professional associations, activities, and events.
Review meeting planner evaluations with the Director of Sales and follow up on issues.
Entertain clients and handle inquiries as part of the Inquiry Day Program.
Attend required hotel meetings and training.
Maintain regular attendance, personal appearance, and grooming in accordance with hotel standards.
Comply with hotel standards and regulations for safe and efficient operations.
Maximize productivity, identify problem areas, and assist in implementing solutions.
Anticipate, prevent, identify, and resolve problems as necessary.
Perform other duties as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
For Washington employees: up to 20 days of paid vacation per year, depending on classification and length of service, and Paid Sick & Safe Time accrual
For Colorado employees: up to 20 days of paid vacation per year, depending on classification and length of service, and paid sick leave accrual
For California employees: up to 20 days of paid vacation per year, depending on classification and length of service, and paid sick time accrual