Group Sales Manager

Sage Hospitality Group•Boston, MA

12d•Onsite

About The Position

Hotel Commonwealth is seeking an experienced, high-performing, results-driven Group Sales Manager to lead group business development and drive revenue growth. The hotel serves corporate groups, association meetings, social gatherings, and boutique events in Boston’s Kenmore Square. The manager proactively sources, negotiates, and closes group room nights and catering and event business, building relationships with corporate travel managers, third-party meeting planners, and regional and national accounts to position Hotel Commonwealth as a premier boutique destination in Boston.

Requirements

High school diploma or equivalent.
1–2 years of hotel sales experience.
Knowledge of general sales techniques.
Yield management experience.
Highly developed customer service skills.
Fluent English hearing, speaking, reading, and writing skills.
12th-grade-level mathematics, spelling, and reading skills.
Effective business writing skills.
Ability to meet clients on and off premises, tour the property, attend functions, climb stairs, use door keys, and operate basic office equipment.
Vision to read fine print and computer screens, see colors, and observe rooms in poorly lit conditions.
Ability to understand and follow verbal and written instructions, work on multiple tasks, develop strong internal and customer relationships, set and manage priorities, plan activities in advance, solve problems, and make sound business decisions.
Ability to respond to coaching, feedback, and training.
Strong and effective sales skills.
Reliable personal transportation and a valid state driver's license for sales calls.

Nice To Haves

College degree.

Responsibilities

Conduct results-oriented direct sales calls focused on high-revenue potential, in line with department budget and marketing plan goals.
Maximize existing key accounts by identifying and capturing opportunities for revenue growth.
Meet at least 90% of productivity goals and 100% of activity goals established by management.
Develop new accounts by researching and networking to identify and solicit competitor accounts and other likely sources of business.
Obtain referrals from existing accounts and follow up on all leads within 48 hours; refer leads to other Sage hotels when appropriate.
Plan and maintain a targeted account development list to generate revenue and acquire hotel contacts and contracts.
Prospect for new business through telemarketing, creativity, and innovation.
Use yield management techniques to negotiate profitable room rates and function-space commitments.
Maintain accurate, organized, documented, and current account files.
Build customer relationships through frequent, professional, courteous, and ethical communication.
Develop customer profiles and maintain an effective trace system to meet client needs, provide account service, and increase revenue.
Promptly and efficiently follow up on customer needs and inquiries.
Research and study the marketplace and territory to identify the hotel's strengths and competitors' weaknesses and capabilities.
Dedicate at least 90% of work time to direct sales efforts and other revenue-producing activities.
Control travel expenses incurred on the property's behalf.
Represent the hotel and Sage Development Resources, Inc. with integrity, professionalism, a service-focused approach, and a sincere attitude.
Maintain a positive, involved team attitude and open communication with hotel colleagues.
Maintain a neat, clean, business-like appearance.
Meet clients on and off premises, tour the property, and attend functions.