Group Sales Manager

Highgate Hotels • New York, NY

4d • Onsite

About The Position

The Group Sales Manager solicits and develops accounts in assigned market segments and is responsible for prospecting and closing business in an assigned territory to positively impact hotel revenue. The position works at Row NYC, a 1,331-room hotel in Manhattan’s Times Square, managed by Highgate Hotels.

The manager pursues sales goals while operating within the established sales expense budget, maintains relationships with existing and prospective clients, and supports hotel revenue objectives. The role includes scheduled Manager on Duty (M.O.D.) coverage and Saturday office coverage, client entertainment and hotel tours, and use of the property’s computerized sales management system to manage business and accounts.

The role requires effective communication and service-oriented interactions with guests and employees, the ability to organize competing priorities and meet deadlines, and compliance with hotel standards, policies, and safety requirements. Highgate lists a comprehensive benefits package for eligible full-time associates, with certain benefits varying by location and collective bargaining agreement.

Requirements

• High school diploma or equivalent required.
• Must be skilled in Windows and company-approved spreadsheets and word-processing software.
• Must communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
• Must listen effectively, understand concerns, and clarify issues raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be effective at handling problems, including anticipating, preventing, identifying, and solving them as necessary.
• Must be able to understand and evaluate complex information and data from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Must maintain regular attendance in compliance with Highgate Hotel Standards and as required by scheduling, which varies according to hotel needs.
• Must maintain high standards of personal appearance and grooming and comply with Highgate Hotel Standards and regulations.

Nice To Haves

• College coursework in a related field is helpful.
• Experience in a hotel or related field is preferred.

Responsibilities

• Meet or exceed sales goals and assigned sales solicitation call goals.
• Operate the Sales Department within its established sales expense budget.
• Participate in required M.O.D. coverage and Saturday office coverage as scheduled.
• Initiate and follow up on leads; maintain an active sales solicitation program.
• Monitor production of top accounts and evaluate market trends.
• Contact existing accounts according to the Account Coverage Program’s tracing frequencies.
• Invite clients to the hotel for entertainment, lunches, tours, and site inspections; entertain clients.
• Assist with special promotions for direct sales segments, including parties and sales blitzes.
• Prepare required reports in a timely manner.
• Apply Highgate sales policies and selling techniques to maximize occupancy and Average Daily Rate (ADR).
• Conduct professional and thorough hotel site inspections with clients, demonstrating property features and benefits.
• Use the property’s computerized sales management system to generate reports, enter business, block space, and build accounts.
• Meet and greet onsite contacts.
• Develop networking opportunities through participation in community and professional associations, activities, and events.
• Review meeting planner evaluations with the Director of Sales and ensure issues receive follow-up.
• Attend required hotel meetings and trainings; maintain regular attendance and high standards of personal appearance and grooming.
• Comply with hotel standards and regulations to support safe and efficient operations; maximize productivity and help identify and resolve problem areas.
• Handle problems by anticipating, preventing, identifying, and solving them; evaluate information from various sources to meet objectives and maintain confidentiality.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED