Group Sales Manager

HEI Hotels & Resorts • Orlando, FL

6d

About The Position

The Group Sales Manager manages accounts to achieve guest satisfaction and solicit past and new business, ensuring that revenue goals are achieved or exceeded. The role is responsible for soliciting new group sales accounts, entertaining clients, and maintaining relationships with existing accounts to meet and exceed revenue goals for rooms, food, beverage, and room rental. The position develops and closes business through prospecting, presentations, contracts, negotiations, and sales of the hotel’s facilities and services. It also coordinates with hotel departments to service accounts and support a high quality of service.

Requirements

• Advanced knowledge of market trends, competition, and the hotel’s key customers.
• Ability to set priorities, plan, organize, and delegate.
• Computer skills, including Microsoft Word, Excel, and Delphi.
• Advanced knowledge of sales skills, revenue management, training, and peer motivation.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business plan preparation, repairs and maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Effective verbal and written communication skills.
• Ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.

Nice To Haves

• Three or more years of past sales experience.
• Hotel experience.

Responsibilities

• Solicit new and existing accounts through telephone prospecting, outside sales calls, site inspections, and written communication to meet or exceed revenue goals.
• Generate room, banquet, and room rental revenue through prospecting, presentations, contract development, negotiation, and closing sales.
• Sell all facets of the hotel to previous, current, and potential clients, orally and in writing.
• Manage account details and document solicitation and closing activities; coordinate the participation of hotel departments in servicing accounts.
• Develop and deliver persuasive verbal sales presentations to prospective clients.
• Prepare information for, meet with, and entertain clients as appropriate to the potential business from each account.
• Communicate clear direction to hotel departments, verbally and in writing, to support high-quality customer service.
• Prepare customer correspondence and internal booking reports, and maintain files.
• Participate in daily business review meetings, pre-convention meetings, training, and other required sales-related meetings.
• Attend trade shows, community events, and industry meetings.
• Maintain advanced knowledge of market trends, competition, and the hotel’s key customers.
• Comply with attendance rules and maintain regular availability for work.
• Perform other job-related duties as assigned.

Benefits

• Medical insurance through Anthem Blue Cross Blue Shield.
• Dental insurance through Anthem Blue Cross Blue Shield.
• Vision insurance through EyeMed.
• Vacation, sick, and holiday time-off programs.
• Pet insurance through the ASPCA.
• Supplemental, spousal, and child life insurance.
• Short- and long-term disability plans.
• 401(k) Savings Plan with matching funds.
• Discounts through the YouDecide and Hotel Room Discount programs.
• Health and wellness packages, retirement plans, travel benefits, and product and service discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed