Group Sales Manager

Marriott•Cleveland, OH

6d•$50,000 - $60,000

About The Position

The Group Sales Manager represents the hotel in developing market segments and new customer relationships, maintaining relationships with assigned accounts, and maximizing revenue from guest rooms, public spaces, food and beverage, and ancillary products and services. The role promotes the hotel’s offerings, develops and quotes business, and coordinates booked business with hotel departments to support quality service delivery and customer loyalty. Marriott experience is preferred but not required. This hotel is owned and operated by Savour Hospitality, an independent franchisee and separate employer from Marriott International, Inc. The franchisee controls the hotel’s employment policies and practices. The position includes a salary, benefits, and bonus incentives.

Requirements

At least two years of experience as a Sales Manager is preferred.
An associate or bachelor's degree in Hotel Management, Business Administration, Marketing, or Communications is preferred.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Ability to multitask.
Ability to travel two to four times per year.
Ability to work various shifts as needed during regular business hours, including weekends and evenings.
Ability to work independently or as a team member and support managers with special projects.
Strong collaboration and relationship-building skills, including the ability to work across functional areas and with different organizational levels.
Ability to meet the role's physical demands, including occasionally lifting or moving up to 80 pounds.

Nice To Haves

Marriott experience.
At least two years of experience as a Sales Manager.
An associate or bachelor's degree with an emphasis on Hotel Management, Business Administration, Marketing, or Communications.
Experience with CI/TY.

Responsibilities

Develop market segments and new customer relationships while maintaining relationships with assigned accounts and seeking to maximize hotel revenue.
Actively upsell business opportunities.
Understand the market, including competitors, economic trends, supply, and demand, and use this knowledge to sell effectively.
Conduct outside sales activities, discuss business opportunities, entertain customers in assigned markets, conduct account site visits, and participate in tradeshows and industry and customer events.
Conduct site inspections, familiarization trips, and related functions to develop potential group business, including visits to guest rooms, meeting space, banquet facilities, and other hotel facilities.
Entertain group contacts on property and in the marketplace, including outside normal office hours when required.
Communicate marketplace developments to the DOSM/ADOS and generate promotional ideas and activities for the assigned market.
Ensure business is turned over properly and promptly for quality service delivery, and detail a small portion of groups.
Respond promptly to qualifying incoming group and catering opportunities and refer out-of-parameter business to the appropriate sales associate.
Promote accountability and execute sales strategies and business processes.
Prepare proposals and contracts for prospective customers, communicate room and event availability, and develop and quote prices.
Execute operational aspects of booked business, including proposals, contracts, and customer correspondence, and transfer complete and timely information to the Events department in accordance with hotel and brand standards.
Drive customer loyalty by delivering service excellence throughout each customer experience.
Coordinate sales efforts with other sales channels and on-property resources.
Travel to national markets as directed by the promotional plan.
Attend weekly sales department meetings and other scheduled meetings, including tentative, lost-business, and group-pickup reviews.
Maintain high ethical standards while representing Hotel Paradox and communicate effectively with all hotel departments.
Perform other duties as assigned.