Group Sales Manager

AccorHotel • San Francisco, CA

2d • Onsite

About The Position

Fairmont San Francisco is seeking a Group Sales Manager to sell hotel experiences and build strong relationships with clients and guests. Reporting to the Director of Group Sales, this role directs sales initiatives for a designated group market and sells guest rooms, meeting space, food and beverage, audiovisual services, and outlet venues. The manager develops new accounts, maintains existing ones, pursues sales goals, negotiates rates within established guidelines, and confirms group business through executed contracts.

The position works closely with clients and internal teams to develop proposals, coordinate contractual details, deliver client satisfaction, and promote the hotel through site inspections, familiarization trips, and other engagement events. It also maintains accurate sales records, monitors account and prospect data, stays current on competitors and industry trends, and contributes to hotel-wide leadership initiatives while balancing operational, administrative, and colleague needs. The role requires flexibility in the work schedule and adherence to departmental policies, procedures, and safety standards.

Requirements

• At least three years of sales experience.
• Strong prospecting skills, including use of AI technology.
• Strong computer skills, including Microsoft applications; advanced knowledge of Excel and PowerPoint; and experience with OperaCloud/OSEM and Cvent.
• Excellent verbal and written communication skills and strong attention to detail.
• High standards of personal integrity and ethical behavior.
• Superior interpersonal, problem-solving, and strategizing skills.
• High level of responsibility and reliability.
• Excellent time-management and organizational skills, including the ability to prioritize and manage multiple tasks simultaneously.
• Exceptional customer-service abilities and the ability to focus on guest needs while remaining calm and courteous.
• Proactive mindset to anticipate and support changes in the business.
• Frequent standing and walking throughout the shift; occasional kneeling, pushing, pulling, and lifting; and occasional ascending or descending ladders, stairs, and ramps.
• Proof of eligibility to work in the United States.

Nice To Haves

• University or college degree in a related discipline is preferred.

Responsibilities

• Achieve or exceed monthly, quarterly, and annual sales goals by developing new accounts and maintaining existing accounts.
• Direct hotel sales initiatives and take ownership of a designated group market.
• Sell guest rooms, meeting space, food and beverage, audiovisual services, and outlet venues in alignment with customer expectations and hotel revenue targets.
• Set parameters, quote and negotiate rates within established guidelines, and confirm group bookings with executed written contracts.
• Develop sales proposals and respond promptly to assigned leads.
• Review sales contracts in consideration of room counts, average rates, and hotel revenue objectives.
• Maintain detailed account, contact, and activity records using OperaCloud Sales System and other relevant platforms.
• Maintain the integrity and accuracy of key accounts, the prospect database, and sales software programs.
• Participate in sales activities on and off property, with flexibility in work schedule.
• Organize and host site inspections, familiarization trips, and other client engagement events to promote the hotel and generate incremental business.
• Provide guidance and direction in developing segment action plans.
• Stay informed about competing hotels and their offerings and updates.
• Build relationships with existing and prospective clients, Accor Global Sales Offices, local tourism boards, and sister properties within the Accor portfolio.
• Coordinate with Event Services, Front Office, Catering, and other internal departments to ensure contractual details are executed and clients are satisfied.
• Provide professional, engaging, and friendly service.
• Participate in hotel-wide leadership initiatives and balance operational, administrative, and colleague needs.
• Stay knowledgeable about industry trends and uphold departmental policies, procedures, and safety standards.
• Follow all safety policies and participate in Brand Sales Incentive Programs.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed