Group Sales Manager

Hyatt Centric Delfina•Santa Monica, CA

2d•$80,000 - $85,000

About The Position

The Group Sales Manager is responsible for soliciting and developing familiarity with accounts in assigned market segments, prospecting and closing assigned accounts and territories, and positively impacting hotel revenue. The role works within the Sales Department’s established expense budget and contributes to sales goals, account management, client engagement, hotel site inspections, promotions, reporting, and inquiry handling. The position also participates in scheduled Manager on Duty (M.O.D.) coverage and Saturday office coverage.

Requirements

High school diploma or equivalent required.
Must be skilled in Windows and company-approved spreadsheet and word-processing applications.
Must communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Must be effective in handling problems, including anticipating, preventing, identifying, and solving them as necessary.
Must be able to understand and evaluate complex information and data from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.

Nice To Haves

College coursework in a related field is helpful.
Experience in a hotel or related field is preferred.

Responsibilities

Meet or exceed assigned sales goals and solicitation call goals.
Operate within the Sales Department’s established sales expense budget.
Participate in required M.O.D. and Saturday office coverage as scheduled.
Initiate and follow up on leads.
Maintain and participate in an active sales solicitation program.
Monitor production of top accounts and evaluate market trends.
Contact existing accounts regularly according to the Account Coverage Program’s tracing frequencies.
Invite clients to the hotel for entertainment, lunches, tours, and site inspections.
Assist with implementing special promotions for direct sales segments, including parties and sales blitzes.
Assist with preparing required reports in a timely manner.
Apply hotel sales policies and selling techniques to help maximize occupancy and Average Daily Rate (ADR).
Conduct professional and thorough hotel site inspections, presenting the property’s key features and benefits.
Use the property’s computerized sales management system to generate reports, enter business, block space, and build accounts.
Meet and greet onsite contacts.
Abide by Prime Selling Time (PST).
Develop networking opportunities through participation in community and professional associations, activities, and events.
Review meeting planner evaluations with the Director of Sales and ensure issues receive follow-up.
Entertain clients.
Handle inquiries as part of the Inquiry Day Program.
Attend required hotel meetings and training.
Maintain regular attendance and high standards of personal appearance and grooming, including wearing nametags.
Comply with hotel standards and regulations, support safe and efficient operations, identify problem areas, and assist in implementing solutions.
Handle problems by anticipating, preventing, identifying, and solving them as needed.
Maintain confidentiality and perform other duties as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law