Group Sales Manager
About The Position
The Group Sales Manager generates group business for The Emily Hotel, Level Old Town, Level River North, and Level Fulton Market in the Chicago area. The role supports key account relationships, pursues financial goals, and contributes leadership within the sales team. The manager procures group meetings, events, and room-only business and assists with department goals as directed by the Area Director of Sales and General Managers. The position develops new group opportunities through research and proactive sales, manages customer requirements and booking information in Tripleseat, coordinates with hotel departments, and develops strategies to grow targeted markets. It maintains client and community relationships, conducts site inspections, responds to inquiries and prepares proposals, and works to ensure bookings are profitable and contribute to hotel revenue and operating goals. Onni describes its culture as office-based, collaborative, and centered on in-person interaction, with three work-from-home days per month. The role may involve using AI tools for research, analysis, content development, design, reporting, or operational efficiency, subject to company policies and requirements for review and disclosure.
Requirements
- Ability to communicate verbally and in writing in English with guests, management, and co-workers.
- Knowledge of hospitality-industry operations.
- Minimum two years of sales experience in a comparable hotel or resort.
- Technological proficiency with Microsoft Office applications.
- Ability to stand in one place for extended periods and remain on foot for up to eight hours.
Nice To Haves
- Four-year college degree preferred.
- Additional experience in events, rooms, or reservations preferred.
Responsibilities
- Research, solicit, and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue and meeting lead-generation goals.
- Coordinate customer specifications for rooms, food and beverage, and meeting space through the lead management system; enter and maintain account and booking information in Tripleseat.
- Communicate customer needs internally and work with other departments to exceed customer expectations.
- Provide solutions that support hotel financial goals while strengthening customer relationships.
- Develop working knowledge of hotel operations, policies, services, features, and operating hours.
- Implement targeted strategic plans to penetrate group-market segments as directed by the supervisor.
- Work with the supervisor to develop and achieve objectives.
- Use promotion and distribution channels to maximize domestic and international sales opportunities.
- Maintain visibility in the local community and relevant industry organizations.
- Conduct creative site inspections.
- Respond to inquiries and create proposals within 24 hours.
- Maintain client communications and booking status in Tripleseat, including applicable BEOs and information needed by hotel departments.
- Create action plans quarterly or as requested by the supervisor.
- Achieve or exceed assigned quarterly financial goals and proactive sales targets, including site inspections and prospecting calls.
- Contribute to overall hotel goals for ADR, occupancy, and RevPAR.
- Create an annual travel calendar that supports market-segment growth.
- Plan and prepare sales-trip appointments and complete pre-trip and post-trip reports in a timely manner.
- Attend meetings as required.
- Ensure bookings are profitable for the entire hotel.
- Provide the Director of Sales and Marketing with feedback on changing conditions and competitive trends observed through direct solicitation.
Benefits
- Health care, including a $0 premium health care plan
- Dental care
- Vision care
- Health savings account
- Flexible spending account
- Life insurance
- Short-term disability
- Long-term disability
- Accident insurance
- Hospital indemnity
- Critical illness coverage
- Pet insurance
- 401(k) plan with employer match
- Annual education allowance
- Referral program
- Friends and Family rates for hospitality brands
- Three work-from-home days per month
- Employee events, including quarterly team-building events, sports day, an annual holiday party, seasonal celebrations, food trucks, and other office events
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
