Delta Hotels Orlando Celebration - Group Reservations Coordinator

Aimbridge Hospitality • Kissimmee, FL

4d

About The Position

The Group Reservations Coordinator works closely with Sales & Marketing, Accounting, Conference Services, and Group Meeting Planners to provide excellent customer service and ensure accuracy in bookings. The role maintains and verifies group booking information across systems, processes rooming lists and reservation changes, supports billing and accounting, and coordinates with hotel teams and group planners. Occasional evening and weekend work may be needed to meet deadlines. Other duties may be assigned by hotel or department leadership.

Requirements

• High school graduate or GED equivalent.
• Six months of reservations experience in the hospitality industry.
• Knowledge of Outlook, MS Word, and Excel.
• Experience with group sales computer systems, including Delphi and SMS.
• Ability to use multiple systems at the same time.
• Self-starter, results-oriented team player with a high level of attention to detail.
• Flexibility and adaptability in a dynamic, evolving environment.
• Availability for occasional evening and weekend work to meet deadlines.

Responsibilities

• Maintain updated files for upcoming groups upon receipt of turnover.
• Ensure room blocks, rates, and cutoff dates are accurate between the Delphi and SMS systems.
• Detail each group profile and/or reservation with group-specific information, including rates, rate codes, deposits, location requests, package inclusions, and contract concessions.
• Build group-specific rates and inclusive packages, including routing profiles, deposit policies, and cancellation policies.
• Process travel agent commissions.
• Serve as liaison between groups and central reservations.
• Input group rooming lists and facilitate rooming-list and billing changes upon receipt from the assigned Conference Services Coordinator.
• Manually assign accommodations based on feature and/or location requests.
• Provide reservation and pickup reports upon request.
• Cross-reference group resumes with system information and ensure accuracy.
• Attend client pre-planning and/or pre-conference meetings with Conference Services Coordinators, by phone when unable to attend in person.
• Review previous-night no-shows and make corrections as needed.
• Assist Accounting in verifying and correcting group guests’ folios.
• Ensure group functions and audits are completed accurately and on time.
• Communicate effectively with the Call Center Manager, Business Analyst, Sales Manager, Conference Services Coordinator, and group meeting planner.
• Perform other duties as assigned by hotel or department leadership.

Benefits

• Medical, dental, and vision coverage.
• Short-term and long-term disability income coverage.
• Term life and AD&D insurance.
• Paid time off.
• Employee Assistance Program.
• 401(k) retirement plan.
• Daily Pay option.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED