Delta Hotels Orlando Celebration - Director Housekeeping
About The Position
The Director of Housekeeping provides strategic and operational leadership for the hotel’s housekeeping functions, including guest rooms, public areas, laundry operations, and back-of-house spaces. The role is responsible for maintaining exceptional cleanliness standards, driving guest satisfaction, developing high-performing teams, managing labor and departmental resources, and ensuring compliance with safety and operational standards. Through leadership and collaboration, the Director of Housekeeping helps protect the hotel’s reputation, enhance the guest experience, and achieve business objectives.
Requirements
- At least 5 years of progressive housekeeping, hotel operations, or related leadership experience.
- Experience leading, coaching, and developing management and frontline teams.
- Strong operational, financial, and workforce management skills, including budgeting, labor management, and productivity analysis.
- Knowledge of housekeeping operations, safety practices, service standards, and regulatory compliance requirements.
- Excellent communication, problem-solving, organizational, and decision-making abilities in a fast-paced environment.
- Proficiency with Microsoft Office applications, operational systems, and reporting tools.
- Valid driver’s license if required by the property.
Responsibilities
- Lead housekeeping operations for guest rooms, public spaces, laundry operations, and back-of-house areas; establish standards and monitor cleanliness, consistency, and efficiency.
- Ensure the hotel delivers a clean, safe, and welcoming environment by monitoring quality standards, guest feedback, special requests, and property appearance.
- Lead, coach, manage performance, and develop housekeeping managers and associates; foster accountability, engagement, continuous improvement, and leadership development.
- Manage labor costs, scheduling, payroll productivity, inventory controls, purchasing, and departmental expenses; use operational and financial data to improve efficiency while maintaining service and quality.
- Oversee compliance with company policies, safety programs, security procedures, key control standards, emergency preparedness requirements, and operational regulations.
- Partner with hotel leadership, engineering, front office, and other departments to support seamless operations, service delivery, property-wide initiatives, and overall hotel performance.
Benefits
- Medical, dental, and vision coverage
- Short-term and long-term disability income
- Term life and AD&D insurance
- Paid time off
- Employee assistance program
- 401(k) retirement plan
- Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
