Group Coordinator Lead

DHL (Supply Chain) • Goodyear, AZ

7d • Onsite

About The Position

DHL Supply Chain is hiring a Group Coordinator Lead to support training, development, and day-to-day operations for a warehouse work group. The role assigns work schedules, directs daily workloads, trains associates, and monitors their progress and performance. It reports directly to the Supervisor and includes monitoring production, providing constructive feedback, and helping ensure customer standards are met.

The position supports the site’s training and development programs by designing, developing, and delivering classroom and operational training. It maintains training programs for WMS-related processes and warehouse operations; trains associates on site Standard Operating Procedures (SOPs) and customer-facing process documentation; and prepares work instructions for operational functions and system processes. The role also conducts onboarding and cross-training for new hires, associates, and temporary staff, evaluates training effectiveness, and identifies improvement opportunities.

The Group Coordinator Lead partners with operations leadership on safety, quality, and productivity standards; serves as a subject matter expert on warehouse processes, material handling equipment (MHE), and WMS functionality; and provides ongoing coaching and operational support. Other duties include maintaining accurate records and logs, reviewing work-group documents for accuracy and legibility, reporting unsafe conditions that cannot be self-corrected, communicating work practices and procedures, and assisting with special projects and other operational responsibilities as assigned. The role may open or close and secure the building as directed.

Requirements

• 6–12 months of warehouse experience.
• 6–12 months of forklift operation experience.
• At least 6 months of experience operating stand-up material handling equipment.
• High school diploma or equivalent is preferred.
• Forklift operator certificate or satisfactory completion of a forklift-training program within the first 30 days of employment is preferred.

Nice To Haves

• Experience operating other material handling equipment, such as an Order (Cherry) Picker, sit-down forklift, clamp, or electric pallet jack.
• High school diploma or equivalent.
• Forklift operator certificate or satisfactory completion of a forklift-training program within the first 30 days of employment.

Responsibilities

• Lead and support the site’s execution of training and development programs.
• Design, develop, and deliver classroom and operational training presentations.
• Maintain training programs for WMS-related processes and warehouse operations.
• Train associates on site Standard Operating Procedures (SOPs) and customer-facing process documentation.
• Prepare work instructions for operational functions and system processes.
• Conduct new-hire training, onboarding, and cross-training for associates and temporary staff.
• Evaluate training effectiveness and identify opportunities for continuous improvement.
• Partner with operations leadership to train employees on safety, quality, and productivity standards.
• Serve as a subject matter expert on warehouse processes, MHE operations, and WMS functionality.
• Provide coaching and support to associates to improve performance and operational compliance.
• Assign work schedules, provide day-to-day direction, and manage daily workloads for the work group.
• Monitor production and associate performance, provide constructive feedback, and assist the Supervisor in meeting customer standards.
• Maintain accurate and legible records or logs, and review work-group documents for accuracy and legibility.
• Report unsafe conditions to the Supervisor when they cannot be self-corrected.
• Communicate work practices, procedures, and methods to associates.
• Open and/or close and secure the building as directed.
• Assist leadership with special projects and additional operational responsibilities as assigned.

Benefits

• Affordable medical, dental, and vision coverage available beginning on the 30th day.
• PTO program, including paid holidays and vacation.
• 401(k) with company match.
• Tuition reimbursement program.
• Training and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED