Group Account Supervisor-1

Adelphi Group•New York, NY

4d•$78,000 - $149,500•Hybrid

About The Position

The Group Account Supervisor will operate on multiple levels, both internally and externally, to strategically manage the brand, agency team and client relationship. This role involves demonstrating "Big Picture" thinking, leading strategic and tactical planning, and understanding the brand category and competitive landscape. The position requires aggressive monitoring of the competitive landscape, seeking opportunities to showcase agency work, and growing business within current and new accounts. A key aspect is fiscal acumen, including monitoring fee performance for profitability, determining budget needs, producing accurate fee reconciliations, and managing client and agency expectations to foster a positive and productive atmosphere. The Group Account Supervisor ensures all agency work is strategically sound, creatively arresting, and error-free, while staying abreast of marketing/advertising and brand-specific trends to add value. Adaptability to various client corporate cultures and keeping senior management informed are also crucial. The role demands continuous skill refinement in strategy and business planning, articulating the agency's point of view, and strategically problem-solving discrepancies. Acting as a positive role model, demonstrating a comprehensive understanding of the client's business, analyzing market research, and establishing credibility at all client levels are essential. The Group Account Supervisor will become a trusted and integral strategic advisor to the client team. Additional responsibilities include effective internal and external communication, good problem-solving and interpersonal skills, setting priorities, delegating work, remaining calm under pressure, and projecting a professional, positive attitude. Upholding agency quality standards, maintaining accurate time sheets, fostering a positive team atmosphere, respecting peers and supervisors, assisting colleagues, and fostering senior-level partnerships are also expected. Understanding when to make independent decisions versus escalating issues to management is important, as is upholding company values. In-person client travel is required.

Requirements

College degree, preferably in marketing, advertising, communications or science/medicine
5 - 7 years Agency or comparable experience (HCP Agency marketing experience preferred)
2 years of supervisory experience
Excellent written and oral communication skills
Well-developed knowledge of business practices/vendor relations
Maturity to handle independent senior-level Client contact
Ability to manage and train staff
Successful history of growing brands and possibly launching brands
Understanding of therapeutic categories/disease states

Responsibilities

Demonstrate "Big Picture" thinking view of Brand and business and provide strategic contributions to success of Brand
Lead strategic and tactical planning process
Demonstrate mastery of brand category and competitive data, including key studies
Aggressively monitor and understand the competitive landscape, both strategic and creative
Seek opportunities to showcase agency work among current and prospective clients
Seek opportunities to grow business within current accounts and into new accounts connected with that client.
Demonstrate the fiscal acumen to lead a profitable account
Aggressively monitor fee performance to encourage/ensure profitability.
Demonstrate ability to determine and negotiate budget needs, produce accurate and timely fee reconciliations, and provide input to development of the fee
Manage expectations of both the agency staff and client to ensure a positive, productive atmosphere
Ensure that all Agency work represents the best we have to offer -- strategically sound, arresting creative, and error-free
Keep abreast of marketing/advertising and brand-specific trends in order to offer added-value to the client/creative product
Demonstrate ability to adapt to various client corporate cultures.
Keeping senior management briefed on account activities
Continue to refine skills in strategy and the business planning process
Articulate agency POV without being afraid to take a stand
Strategically problem solve for discrepancies between client and agency
Act as a positive role model for agency at client and industry events
Demonstrate comprehensive understanding of client's business and actively seek opportunities for further account development
Demonstrate the ability to analyze market research, identify strategic issues, and effectively communicate findings
Establish credibility with clients at all levels and embody service-oriented attitude
Become trusted and integral strategic advisor to the client team
Communicate effectively and professionally both internally and externally
Demonstrate good problem-solving and interpersonal skills
Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately
Remain calm despite high pressure situations
Project a professional, positive attitude toward peers and clients within the department and the agency
Uphold Agency quality standards in servicing the Client
Maintain accurate time sheets
Foster a positive team atmosphere demonstrating respect for peers and supervisors
Assist other members of department/team as needed when workload allows
Foster senior level partnerships with creative/account colleagues
Understand when it’s appropriate to make decisions independently and when to escalate issues/decisions to manager
Uphold the Company Values (the 3 E’s) in all decisions and interactions
Assign work to assure project deadlines are met
Monitor overall workload to effect efficiency and assure that waiting or downtime is minimized
Keep supervisor or department head apprised of any workload challenges/concerns on assigned team accounts that may necessitate hiring freelancers
Monitor, review and approve direct report’s time sheets in terms of hours worked on specific jobs
Provide constructive and direct ongoing feedback to direct reports
Evaluate performance of direct reports and complete and deliver performance reviews
Help supervisor manage and resolve staff issues including performance, personal presentation and internal interactions
Recommend adjustments/additions to the roles and procedures of the department to achieve continuous improvement and efficiency across all accounts and/or specific accounts
Help interview, train and orient new team members to the agency, department, and account(s) at the direction of department head
Provide ongoing guidance to all team members and be available to them as a resource for account/agency/departmental policies, procedures, etc.