Ground Service Agent

Dnata • Dulles, VA

2d • Onsite

About The Position

The Ground Service Agent works on the airport ramp at Dulles IAD Airport, helping keep flights safe, on time, and efficient. The role includes guiding aircraft to and from gates, handling passenger baggage and cargo, operating ground support equipment, and coordinating with ground personnel and flight crews. The position offers cross-training in related airport functions and potential career progression into lead, trainer, supervisory, cargo, passenger service, or flight operations roles.

The work involves extended periods of standing and physical activity, including lifting, bending, stooping, pushing, and pulling. Agents regularly handle items weighing up to 70 pounds and may ascend and descend jetway stairs while carrying baggage. Work is outdoors in all types of weather and around active aircraft and machinery.

Requirements

• Valid state driver’s license.
• Ability to obtain FAA- and airport-required authorizations.
• Ability to pass SIDA airport clearance and required training tests.
• High school diploma or GED equivalent.
• Basic computer literacy and willingness to learn new systems and equipment.
• Reliability, teamwork, and willingness to take on new challenges.
• Ability to stand, lift, bend, stoop, push, and pull for extended periods; regularly handle up to 70 pounds; and ascend and descend jetway stairs while carrying baggage.
• Ability to work outdoors in all types of weather and around active aircraft and machinery.

Responsibilities

• Guide inbound and outbound airplanes to and from gates.
• Lift, load, unload, and transport passenger bags and cargo to and from aircraft, carts, dollies, and conveyors.
• Drive and/or operate ground support equipment, including tow tractors, belt loaders, and baggage tugs.
• Maintain safety and security on the ramp by following dnata safety procedures.
• Communicate with ground personnel and flight crews.
• Collaborate with other departments, including cargo, passenger service, and operations control.
• Follow federal, state, airport, and company regulations and procedures.
• Perform other duties as assigned, including cross-training in related functions such as cabin cleaning, cargo handling, or passenger services.
• Engage in physical activity and safely handle baggage and cargo as required.

Benefits

• Weekly pay
• Paid training
• Uniforms
• Paid time off
• 401(k) plan
• Global career opportunities across dnata’s cargo, catering, and ground handling divisions

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED