Ground Service Agent

Dnata•Raleigh, NC

1d•Onsite

About The Position

The Ground Service Agent supports safe, timely, and efficient airport operations at Raleigh-Durham Airport. The role involves guiding aircraft to and from gates, handling passenger bags and cargo, operating ground support equipment, and coordinating with ground personnel and flight crews. Agents work outdoors around active aircraft and machinery and may cross-train in related functions such as cabin cleaning, cargo handling, or passenger services. With experience and cross-training, agents may have opportunities to progress to roles such as Lead Agent, Trainer, or Operations Supervisor, or pursue work in other dnata divisions.

Requirements

Valid state driver’s license and ability to obtain FAA- or airport-required authorizations.
Ability to pass SIDA airport clearance and all required training tests.
High school diploma or GED equivalent.
Basic computer literacy and willingness to learn new systems and equipment.
Reliability, teamwork, and willingness to take on new challenges.

Responsibilities

Guide inbound and outbound airplanes to and from gates.
Lift, load, unload, and transport passenger bags and cargo to and from aircraft, carts, dollies, and conveyors.
Drive and/or operate ground support equipment such as tow tractors, belt loaders, and baggage tugs.
Maintain ramp safety and security by following dnata safety procedures.
Communicate with ground personnel and flight crews.
Work collaboratively with other departments.
Follow federal, state, airport, and company regulations and procedures.
Perform other duties as assigned, including cross-training in related functions such as cabin cleaning, cargo handling, or passenger services.
Stand, lift, bend, stoop, push, and pull for extended periods; regularly handle loads up to 70 pounds and ascend or descend jetway stairs while carrying baggage.
Work outdoors in all types of weather and around active aircraft and machinery.