Ground Service Agent

Dnata • Dallas, TX

1d • Onsite

About The Position

The Ground Service Agent supports safe, timely, and efficient airport operations at DFW Airport. The role includes guiding inbound and outbound aircraft to and from gates; loading, unloading, and transporting passenger baggage and cargo; and driving or operating ground support equipment. Agents follow safety, security, regulatory, airport, and company procedures and coordinate with ground personnel, flight crews, and other departments. The position may include cross-training in related functions such as cabin cleaning, cargo handling, and passenger services, with potential career progression into lead, trainer, or operations supervisor roles or other dnata divisions.

This physically active role involves standing, lifting, bending, stooping, pushing, and pulling for extended periods; regularly handling loads up to 70 pounds; and ascending and descending jetway stairs while carrying baggage. Work takes place outdoors in varied weather and around active aircraft and machinery.

Requirements

• Valid state driver’s license.
• Ability to obtain FAA- or airport-required authorizations.
• Ability to pass SIDA airport clearance and all required training tests.
• High school diploma or GED equivalent.
• Basic computer literacy and willingness to learn new systems and equipment.
• Reliability, teamwork, and willingness to take on new challenges.

Responsibilities

• Guide inbound and outbound airplanes to and from gates.
• Lift, load, unload, and transport passenger bags and cargo to and from aircraft, carts, dollies, and conveyors.
• Drive and/or operate ground support equipment, including tow tractors, belt loaders, and baggage tugs.
• Maintain ramp safety and security by following dnata safety procedures.
• Communicate efficiently with ground personnel and flight crews.
• Work collaboratively with other departments, including cargo, passenger service, and operations control.
• Follow federal, state, airport, and company regulations and procedures.
• Perform other duties as assigned, including cross-training in related functions such as cabin cleaning, cargo handling, or passenger services.
• Perform physical activities including extended periods of standing, lifting, bending, stooping, pushing, and pulling; handle up to 70 pounds regularly; and use jetway stairs while carrying baggage.
• Work outdoors in all types of weather and around active aircraft and machinery.

Benefits

• Weekly pay
• Paid training
• Uniforms
• Paid time off
• 401(k) plan
• Global career opportunities across dnata’s cargo, catering, and ground handling divisions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED