Ground Service Agent

dnata • Boston, MA

10d • $20 - $20 • Onsite

About The Position

The Ground Service Agent supports safe, timely, and efficient airport operations at Boston Logan International Airport. The role includes guiding inbound and outbound aircraft to and from gates; handling passenger bags and cargo; operating ground support equipment; maintaining ramp safety and security; and coordinating with ground personnel and flight crews. The agent follows applicable federal, state, airport, and company regulations and may perform other assigned duties, including cross-training in cabin cleaning, cargo handling, or passenger services. The work is physically demanding, takes place outdoors in varied weather and around active aircraft and machinery, and requires regularly handling loads up to 70 pounds and using jetway stairs while carrying baggage. Cross-training and experience may create opportunities to progress to roles such as Lead Agent, Trainer, or Operations Supervisor, or to work in other dnata divisions.

Requirements

• Valid state driver’s license and ability to obtain FAA- or airport-required authorizations.
• Ability to pass SIDA airport clearance and all required training tests.
• High school diploma or GED equivalent.
• Basic computer literacy and willingness to learn new systems and equipment.
• Reliability, teamwork, and a desire to take on new challenges.

Nice To Haves

• Interest in learning multiple skills and building a career in aviation.

Responsibilities

• Guide inbound and outbound airplanes to and from gates.
• Lift, load, unload, and transport passenger bags and cargo to and from aircraft, carts, dollies, and conveyors.
• Drive and/or operate ground support equipment, including tow tractors, belt loaders, and baggage tugs.
• Maintain safety and security on the ramp by following dnata safety procedures.
• Communicate efficiently with ground personnel and flight crews.
• Work collaboratively with other departments.
• Follow federal, state, airport, and company regulations and procedures.
• Perform other duties as assigned, including potential cross-training in cabin cleaning, cargo handling, or passenger services.
• Stand, lift, bend, stoop, push, and pull for extended periods; handle up to 70 pounds regularly and ascend or descend jetway stairs while carrying baggage.
• Work outdoors in all types of weather and around active aircraft and machinery.

Benefits

• Weekly pay
• Paid training
• Uniforms
• Paid time off
• 401(k) plan
• Global career opportunities across dnata’s cargo, catering, and ground handling divisions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED