Ground Service Agent
About The Position
The Ground Service Agent supports safe, timely, and efficient flight operations at Raleigh-Durham Airport. The role includes guiding inbound and outbound aircraft to and from gates; moving passenger baggage and cargo; operating ground support equipment; maintaining ramp safety and security; communicating with ground personnel and flight crews; and complying with applicable regulations and procedures. The agent may cross-train in related functions such as cabin cleaning, cargo handling, or passenger services. The position involves working outdoors in varied weather around active aircraft and machinery, and performing physical tasks for extended periods. With experience and cross-training, agents may have opportunities to progress into lead, training, supervisory, cargo, passenger-service, or flight-operations roles.
Requirements
- Valid state driver's license.
- Ability to obtain FAA- or airport-required authorizations.
- Ability to pass SIDA airport clearance and all required training tests.
- High school diploma or GED equivalent.
- Basic computer literacy and willingness to learn new systems and equipment.
- Reliability, teamwork, and a desire to take on new challenges.
Responsibilities
- Guide inbound and outbound airplanes to and from gates.
- Lift, load, unload, and transport passenger bags and cargo to and from aircraft, carts, dollies, and conveyors.
- Drive and/or operate ground support equipment such as tow tractors, belt loaders, and baggage tugs.
- Maintain safety and security on the ramp by following dnata safety procedures.
- Communicate efficiently with ground personnel and flight crews.
- Work collaboratively with other departments.
- Follow federal, state, airport, and company regulations and procedures.
- Perform other duties as assigned, including cross-training in related functions such as cabin cleaning, cargo handling, or passenger services.
- Perform physical activity including standing, lifting, bending, stooping, pushing, and pulling for extended periods.
- Handle up to 70 pounds regularly and ascend or descend jetway stairs while carrying baggage.
- Work outdoors in all types of weather and around active aircraft and machinery.
Benefits
- Weekly pay
- Paid training
- Uniforms
- Paid time off
- 401(k) plan
- Global career opportunities across dnata's cargo, catering, and ground handling divisions
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
