Ground Service Agent

dnata • Dulles, VA

3d • $19 - $19 • Onsite

About The Position

The Ground Service Agent supports safe, timely, and efficient airport operations at dnata USA’s Dulles IAD Airport. The role involves guiding aircraft to and from gates, handling passenger bags and cargo, operating ground support equipment, and coordinating with ground personnel and flight crews. Agents follow safety, security, regulatory, and company procedures while working outdoors around active aircraft and machinery. The position includes cross-training opportunities in related functions such as cabin cleaning, cargo handling, and passenger services, with potential progression into roles such as Lead Agent, Trainer, or Operations Supervisor.

Requirements

• Valid state driver’s license.
• Ability to obtain FAA- or airport-required authorizations.
• Ability to pass SIDA airport clearance and all required training tests.
• High school diploma or GED equivalent.
• Basic computer literacy and willingness to learn new systems and equipment.
• Reliability, teamwork, and willingness to take on new challenges.

Responsibilities

• Guide inbound and outbound airplanes to and from gates.
• Lift, load, unload, and transport passenger bags and cargo to and from aircraft, carts, dollies, and conveyors.
• Drive and/or operate ground support equipment, including tow tractors, belt loaders, and baggage tugs.
• Maintain ramp safety and security by following dnata safety procedures.
• Communicate efficiently with ground personnel and flight crews.
• Work collaboratively with other departments.
• Follow federal, state, airport, and company regulations and procedures.
• Perform other duties as assigned, including cross-training in related functions such as cabin cleaning, cargo handling, or passenger services.
• Engage in physical activities including standing, lifting, bending, stooping, pushing, and pulling for extended periods.
• Safely handle up to 70 pounds regularly and ascend or descend jetway stairs while carrying baggage.
• Work outdoors in all types of weather and around active aircraft and machinery.

Benefits

• Weekly pay.
• Paid training and uniforms.
• Paid time off.
• 401(k) plan.
• Global career opportunities across dnata’s cargo, catering, and ground handling divisions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED