Ground Ramp Agent

Alliance Ground International•McAllen, TX

10d•Onsite

About The Position

Alliance Ground International is hiring a Ramp Agent to provide ground support services that help flights run on time. The role involves handling aircraft, passenger baggage, cargo, mail, and related equipment, as well as cleaning and stocking aircraft cabins between flights. Ramp Agents work in a fast-paced, safety-focused aviation environment and must follow company, airport, and customer procedures. The position requires flexible availability, including nights, weekends, and holidays, and involves working outdoors in all types of weather and around aircraft and machinery noise. Alliance Ground International (AGI) provides ground handling services to more than 100 airlines at 61 airports across the U.S. and Canada. The company reports more than 12,000 team members, support for over 1.5 billion kilos, and more than 400,000 departures. AGI emphasizes service quality, safety, training, and an inclusive workplace.

Requirements

Be at least 18 years of age.
Have a high school diploma, GED, or equivalent work experience.
Possess a valid driver's license and a clean driving record.
Have authorization to work in the United States, if the work location is in the U.S., or in Canada, if the work location is in Canada, as applicable under the laws specified in the posting.
Complete ramp and SIDA training to obtain airport authority identification security.
If required by the customer or role access, be able to secure a Customs Seal through the respective governing agency.
Communicate information and instructions effectively and professionally, verbally and/or by radio, with flight crews, gate agents, and other ground crew.
Have basic math skills; the role may require calculating aircraft weight and balance.
Have computer skills for using systems to track cargo and baggage.
Have problem-solving skills to troubleshoot loading and unloading issues.
Manage time effectively in a fast-paced environment.
Be able to regularly and repetitively lift, carry, push, pull, and move items weighing 70 pounds (32 kg) or more, and lift items weighing 40 to 50 pounds onto raised surfaces.
Be able to carry heavy items up and down narrow jetway stairs.
Be able to walk, climb, bend, kneel, crawl, and stoop frequently and for extended periods.
Be able to work in cramped or high places.
Be able to remain alert to moving vehicles and aircraft and use radio equipment to communicate with crew and airport authorities.
Be able to work outdoors in all types of weather and around jet and machinery noise.
Be willing to work flexible hours, including nights, weekends, and holidays.

Nice To Haves

One or more years of relevant experience.

Responsibilities

Guide inbound and outbound airplanes to and from the gate.
Transport, lift, load, unload, sort, and transfer passenger baggage, cargo, and mail safely to and from aircraft bins, belt loaders, and baggage carts.
Safeguard baggage, air cargo, and airmail from weather, loss, theft, damage, and destruction.
Clean passenger cabins between flights and stock aircraft with needed supplies.
Operate pushback equipment while maintaining visual contact with Wing Walkers and ensuring the equipment is free of danger.
Operate or drive motorized equipment, including belt loaders, air start units, lift trucks, pushback tugs, bag carts, lavatory carts, and deicers; manually push and pull carts and containers as needed.
Use equipment to move luggage and cargo, tow planes between gates, and refill water tanks and lavatories.
Receive and record customer baggage, air freight, mail, and company materials as required.
Pick up, deliver, and transport cargo and baggage to and from aircraft, including items such as wheelchairs, strollers, and live animals, and prepare related records.
Complete work-related paperwork and forms and enter required data into the company's information system.
Follow company procedures and protocols to work safely and responsibly.
Complete training required by the company, airport governing authority, or customer.
Take reasonable care for personal and others' health, wellbeing, safety, and security while at work.
Cooperate with managers and supervisors on legal requirements; avoid misuse of safety and security equipment; and report dangerous work situations, hazards, near misses, incidents, accidents, and dangerous occurrences.
Perform work in accordance with provided information, training, and applicable health, safety, and security procedures and attend required AGI training.