Ground Ramp Agent

AGI•McAllen, TX

8d•Onsite

About The Position

Alliance Ground International (AGI) is hiring a Ground Ramp Agent to provide safe, efficient ground support that helps flights run on time. AGI is an independently owned ground handling company serving more than 100 airlines at 61 airports in the U.S. and Canada, with over 12,000 team members. The company emphasizes high-quality service and a strong safety record. Ramp Agents work outdoors in a fast-paced aviation environment. The role involves guiding aircraft, handling baggage, cargo, and mail, cleaning and stocking aircraft cabins, and operating ground support equipment. Agents also complete work-related records and training and follow company, airport, and customer safety and security procedures. The position requires flexible availability, including nights, weekends, and holidays, and significant physical stamina.

Requirements

Be at least 18 years of age.
Have a high school diploma, GED, or equivalent work experience.
Possess a valid driver's license and a clean driving record.
If working in the United States, have authorization to work in the United States under the Immigration Reform Act of 1986; if working in Canada, have authorization to work in Canada under the Immigration and Refugee Protection Act (IRPA) of 2001.
Complete ramp and SIDA training to obtain airport authority identification security.
If required by customer or role access, be able to secure a Customs Seal through the respective governing agency.
Communicate information and instructions effectively and professionally verbally and/or by radio with flight crew, gate agents, and ground crew.
Have basic math skills; the role may require calculating aircraft weight and balance.
Have computer skills; the role may require using systems to track cargo and baggage.
Have problem-solving skills to troubleshoot loading and unloading issues.
Manage time effectively to complete tasks in a fast-paced environment.
Be able to regularly and repetitively lift, carry, push, pull, and move items weighing 70 pounds or more and lift items weighing 40 to 50 pounds onto raised surfaces.
Be able to carry heavy items up and down narrow jetway stairs.
Be able to walk, climb, bend, kneel, crawl, and stoop frequently and for extended periods.
Be able to work in cramped or high places, outdoors in all types of weather, and around jet and machinery noises.
Be alert to moving vehicles and aircraft and use radio equipment to communicate with crew and airport authorities.
Be willing to work flexible hours, including nights, weekends, and holidays.

Nice To Haves

One or more years of relevant experience.

Responsibilities

Guide inbound and outbound airplanes to and from the gate.
Transport, lift, load, unload, sort, and transfer passenger baggage, cargo, and mail in and out of aircraft bins, belt loaders, or baggage carts safely.
Protect customer baggage, air cargo, and airmail from weather, loss, theft, damage, or destruction.
Clean passenger cabins between flights and stock aircraft with needed supplies.
Operate heavy equipment, including pushback equipment, while maintaining visual contact with Wing Walkers and ensuring equipment is clear of danger.
Operate or drive motorized equipment such as belt loaders, air start units, lift trucks, pushback tugs, bag carts, lavatory carts, and deicers; manually push and pull carts and containers as needed.
Operate equipment to move luggage and cargo, tow planes between gates, and refill water tanks and lavatories.
Receive and record customer baggage, air freight, mail, and company materials as required.
Pick up, deliver, and transport cargo and baggage to and from aircraft, including wheelchairs, strollers, live animals, and other passenger property, and prepare related records.
Complete paperwork and forms related to work assignments and enter data into the company information system as required.
Follow company procedures and protocols to work safely and responsibly.
Complete training required by the company, airport governing authority, or customer.
Take reasonable care for personal and others' health, wellbeing, safety, and security at work.
Cooperate with managers and supervisors on legal and company requirements and report dangerous work situations, hazards, near misses, incidents, accidents, or dangerous occurrences.
Carry out work in accordance with provided information, training, and health, wellbeing, safety, and security procedures, and attend required AGI training.