Ground Ramp Agent

AGI • Palm Springs, CA

2d • $17

About The Position

The Ground Ramp Agent provides safe, efficient ground support to help flights operate on time. The role involves guiding aircraft, handling passenger baggage, cargo, and mail, cleaning and stocking aircraft cabins, and operating or manually moving ground-service equipment. Agents also transport items such as wheelchairs, strollers, and live animals; maintain records and enter required information into company systems; and follow company, airport, and customer safety and security procedures. The work takes place outdoors in a fast-paced aviation environment and may involve all types of weather, machinery noise, cramped or elevated areas, and moving aircraft and vehicles. Flexible availability, including nights, weekends, and holidays, is required.

Alliance Ground International (AGI) provides ground handling services to more than 100 airlines at 61 airports in the United States and Canada. The company has over 12,000 team members and supports more than 1.5 billion kilos and 400,000 departures. AGI emphasizes quality service, safety, and an inclusive workplace.

Requirements

• Must be at least 18 years old.
• High school diploma, GED, or equivalent work experience.
• Valid driver’s license and clean driving record.
• If working in the United States, authorization to work in the United States as defined by the Immigration Reform Act of 1986; if working in Canada, authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to secure a Customs Seal through the relevant governing agency if required by the customer or role access.
• Effective, professional verbal and radio communication with flight crew, gate agents, and ground crew.
• Basic math skills; may be required to calculate aircraft weight and balance.
• Computer skills; may be required to use systems to track cargo and baggage.
• Problem-solving skills to troubleshoot loading and unloading issues.
• Time-management skills to complete tasks efficiently in a fast-paced environment.
• Physical stamina and strength to regularly and repetitively lift, carry, push, pull, and move items weighing 70 pounds (32 kg) or more, and repetitively lift 40–50-pound items onto raised surfaces.
• Ability to carry heavy items up and down narrow jetway stairs.
• Ability to walk, climb, bend, kneel, crawl, and stoop frequently and for extended periods.
• Ability to work in cramped or high places, outdoors in all types of weather, and around jet and machinery noise.
• Ability to remain alert to moving vehicles and aircraft and use radio equipment to communicate with crew and airport authorities.
• Willingness to work flexible hours, including nights, weekends, and holidays.

Nice To Haves

• One or more years of relevant experience.

Responsibilities

• Guide inbound and outbound airplanes to and from gates.
• Transport, lift, load, unload, sort, and transfer baggage, cargo, and mail safely in and out of aircraft bins and onto or off belt loaders and baggage carts.
• Protect customer baggage, air cargo, and airmail from weather, loss, theft, damage, and destruction.
• Clean passenger cabins between flights and stock aircraft with needed supplies.
• Operate pushback equipment and maintain visual contact with Wing Walkers to ensure equipment is clear of danger.
• Operate or drive motorized ground equipment, including belt loaders, air start units, lift trucks, pushback tugs, bag carts, lavatory carts, and deicers; manually push and pull carts and containers as needed.
• Operate equipment to move luggage and cargo, tow planes between gates, and refill aircraft water tanks and lavatories.
• Receive and record customer baggage, air freight, mail, and company materials as required.
• Pick up, deliver, and transport cargo and baggage to and from aircraft, including items such as wheelchairs, strollers, and live animals, and prepare related records.
• Complete assignment-related paperwork and forms and enter data into the company information system as required.
• Follow company procedures and protocols to work safely and responsibly.
• Complete training required by the company, airport governing authority, or customer.
• Take reasonable care for personal and others’ health, wellbeing, safety, and security at work.
• Cooperate with managers and supervisors on legal and company requirements and avoid misusing safety or security resources.
• Inform a manager or supervisor about situations, equipment, or activities posing serious or immediate danger.
• Report hazards, near misses, incidents, accidents, and dangerous occurrences in accordance with company and carrier procedures.
• Carry out work according to provided information, training, and applicable health, safety, and security rules; understand AGI policies and attend required training.

Benefits

• Paid vacation for full-time qualified employees.
• Medical insurance for full-time qualified employees and medical coverage for part-time employees.
• Dental insurance for full-time qualified employees.
• Vision insurance for full-time qualified employees.
• Free uniforms.
• Free on-the-job training.
• Company-matched 401(k) program.
• Company-paid employee assistance program.
• Voluntary life insurance.
• Travel discounts on car rentals, hotels, and cruises.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED