Ground Ramp Agent

Alliance Ground International•San Diego, CA

About The Position

The Ground Ramp Agent provides ground support services to help ensure flights run on time in a fast-paced aviation environment. The role handles aircraft guidance, baggage and cargo movement, aircraft cabin cleaning and stocking, and operation of ground-support equipment. Agents follow company, airport, and customer safety and security procedures, complete required training, and may work flexible hours, including nights, weekends, and holidays. Alliance Ground International (AGI) is an independently owned ground handling company serving more than 100 airlines at 61 airports across the U.S. and Canada. The company reports having over 12,000 team members and emphasizes service quality and safety. The role requires regular physical work, including lifting and moving heavy items, working on jetway stairs and in confined or elevated areas, and working outdoors in varied weather and around aircraft and machinery noise. Agents communicate with flight crews, gate agents, ground crews, and airport authorities, including by radio, and may use computer systems to track baggage and cargo. Candidates must be at least 18, have a high school diploma, GED, or equivalent work experience, hold a valid driver’s license with a clean driving record, and be authorized to work in the country where the role is located. Ramp and SIDA training must be completed to obtain airport security identification. A Customs Seal may be required depending on customer or role access.

Requirements

At least 18 years of age.
High school diploma, GED, or equivalent work experience.
Valid driver’s license with a clean driving record.
Authorization to work in the United States, if the work location is in the U.S., or in Canada, if the work location is in Canada.
Complete ramp and SIDA training to obtain airport authority security identification.
Ability to lift, carry, push, pull, and move items weighing 70 pounds (32 kg) or more regularly, and repetitively lift items weighing 40 to 50 pounds on raised surfaces.
Ability to carry heavy items up and down narrow jetway stairs.
Ability to walk, climb, bend, kneel, crawl, and stoop frequently and for extended periods.
Ability to work in cramped or high places, outdoors in all types of weather, and around jet and machinery noises.
Ability to remain alert to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities.
Effective verbal and radio communication skills for coordinating with flight crews, gate agents, and ground crews.
Basic math skills; the role may require calculating aircraft weight and balance.
Computer skills for potentially tracking cargo and baggage.
Problem-solving skills for troubleshooting loading and unloading issues.
Time-management skills to complete tasks efficiently in a fast-paced environment.
Willingness to work flexible hours, including nights, weekends, and holidays.

Nice To Haves

One or more years of relevant experience.
Ability to secure a Customs Seal through the respective governing agency, if required by customer or role access.

Responsibilities

Guide inbound and outbound airplanes to and from the gate.
Transport, lift, load, unload, sort, and transfer passenger baggage, cargo, and mail safely between aircraft bins and ground equipment.
Safeguard baggage, cargo, and airmail from weather, loss, theft, damage, or destruction.
Clean passenger cabins between flights and stock aircraft with needed supplies.
Operate heavy equipment, including pushback equipment, while maintaining visual contact with Wing Walkers.
Operate or drive motorized ground equipment, including belt loaders, air start units, lift trucks, pushback tugs, bag carts, lavatory carts, and deicers; manually push or pull carts and containers as needed.
Use equipment to move luggage and cargo, tow aircraft between gates, and refill water tanks and lavatories.
Receive and record customer baggage, air freight, mail, and company materials as required.
Pick up, deliver, and transport cargo and passenger property, including wheelchairs, strollers, and live animals, and prepare related records.
Complete work-related paperwork and forms and enter required data into the company information system.
Follow company procedures and protocols to support safe and responsible operations.
Complete training required by the company, airport governing authority, or customer.
Take reasonable care for personal and others’ health, wellbeing, safety, and security at work.
Cooperate with managers and supervisors on legal and company requirements, and report dangerous work situations, hazards, near misses, incidents, accidents, or dangerous occurrences.
Carry out work according to provided information, training, and applicable health, safety, and security procedures; understand AGI policies and attend required training.

Benefits

Paid vacation for full-time qualified employees.
Medical insurance for full-time qualified employees and medical coverage for part-time employees.
Dental insurance for full-time qualified employees.
Vision insurance for full-time qualified employees.
Free uniforms.
Free on-the-job training.
Company-matched 401(k) program.
Company-paid employee assistance program.
Voluntary life insurance.
Travel discounts on car rentals, hotels, and cruises.