Ground Operations Agent

AGI•Columbus, OH

About The Position

The Ground Operations Agent is the primary communication link between ground operations and airline customers in a fast-paced, safety-focused aviation environment. The role coordinates aircraft services at the gate, determines aircraft load factors with airline operations, verifies services for billing, and supports ramp operations. The agent also performs routine administrative and equipment-related duties and serves as a liaison among airline customers, pilots, and AGI operations. The posting identifies six months of aviation ground handling or cargo/mail sorting experience as ideal and lists one or more years of airline ramp experience as preferred.

Requirements

Be at least 18 years of age.
Have a high school diploma, GED, or equivalent work experience.
Possess a valid driver's license with a clean driving record.
Have authorization to work in the United States, if the work location is in the United States, or in Canada, if the work location is in Canada.
Complete ramp and SIDA training to obtain airport authority identification security.
If required for customer or role access, be able to secure a Customs Seal through the relevant governing agency.
Demonstrate leadership skills to provide direction and support to a team.
Communicate professionally and effectively verbally and/or by radio with flight crew, gate agents, and other ground crew.
Have basic math skills; the role may require calculating aircraft weight and balance.
Have basic computer skills; the role may require using systems to track cargo and baggage.
Have problem-solving skills to troubleshoot loading and unloading issues.
Have time-management skills to complete tasks efficiently in a fast-paced environment.
Meet the physical demands of the job, including regularly lifting, carrying, pushing, pulling, and moving items weighing 70 pounds or more, and repetitively lifting 40 to 50 pounds onto raised surfaces.
Be able to carry heavy items up and down narrow jetway stairs; walk, climb, bend, kneel, crawl, and stoop frequently and for extended periods; and work in cramped or high places.
Be able to stay alert to moving vehicles and aircraft and use radio equipment to communicate with crew and airport authorities.
Be able to work outdoors in all types of weather and around jet and machinery noise.

Nice To Haves

At least six months of experience in aviation ground handling or cargo/mail sorting is described as ideal.
One or more years of airline ramp experience.

Responsibilities

Coordinate delivery of aircraft service functions for airline customers while aircraft are at the gate, including de-icing, lavatory dumping, and refueling.
Determine proper aircraft load factors in conjunction with the airline operations department.
Verify and sign off on aircraft services performed so the airline can be billed for services rendered.
Perform routine administrative duties, including GSE fluid inspections, washing equipment, and removing debris and trash from the ramp area.
Serve as a liaison with airline customers, their pilots, and the AGI operations department.
Direct and assist ramp agents with ground handling duties as needed.
Follow health, safety, and security requirements; report hazards, near misses, incidents, accidents, and dangerous occurrences to a manager or supervisor.
Complete required AGI training and comply with company and carrier safety and security procedures.