Ground Operations Agent

Alliance Ground International•Columbus, OH

4d•Onsite

About The Position

The Ground Operations Agent is the primary communication link between ground operations and airline customers, coordinating aircraft services while aircraft are at the gate. The role works in a fast-paced aviation environment and supports safe, efficient ground handling operations. AGI describes itself as an independently owned ground handling company serving more than 100 airlines at 61 airports across the United States and Canada, with more than 12,000 team members.

Requirements

At least 18 years of age.
High school diploma, GED, or equivalent work experience.
Valid driver's license with a clean driving record.
Authorization to work in the United States if the work location is in the United States, or authorization to work in Canada if the work location is in Canada.
Complete ramp and SIDA training to obtain airport authority identification security.
Demonstrated leadership skills to provide direction and support to the team.
Effective professional verbal and radio communication skills with flight crew, gate agents, and ground crew.
Basic math skills; may be required to calculate aircraft weight and balance.
Basic computer skills; may be required to use systems to track cargo and baggage.
Problem-solving skills for troubleshooting loading and unloading issues.
Time-management skills to complete tasks efficiently in a fast-paced environment.
Physical stamina and strength to regularly and repetitively lift, carry, push, pull, and move items weighing 70 pounds or more, and lift items weighing 40 to 50 pounds onto raised surfaces.
Ability to carry heavy items up and down narrow jetway stairs.
Ability to walk, climb, bend, kneel, crawl, and stoop frequently and for extended periods; work in cramped or high places; and remain alert to moving vehicles or aircraft.
Ability to use radio equipment to communicate with crew and airport authorities.
Ability to work outdoors in all types of weather and around jet and machinery noise.

Nice To Haves

At least one year of airline ramp experience.
At least six months of experience in aviation ground handling or cargo/mail sorting.
Ability to secure a Customs Seal through the respective governing agency if required by the customer or role access.

Responsibilities

Coordinate aircraft service functions for airline customers while aircraft are at the gate, including de-icing, lavatory dumping, and refueling.
Determine proper aircraft load factors in conjunction with the airline operations department.
Verify and sign off on aircraft services performed so the airline can be billed for services rendered.
Perform routine administrative duties, including GSE fluid inspections, washing equipment, and removing debris and trash from the ramp area.
Serve as a liaison among airline customers, their pilots, and AGI’s operations department.
Direct and assist ramp agents with ground handling duties as needed.
Follow health, safety, security, and company and carrier procedures; report hazards, near misses, incidents, accidents, and dangerous occurrences to a manager or supervisor.
Attend AGI training courses as required.