Groomer - Wag N Wash

WAG N WASH • Ann Arbor, MI

1d

About The Position

Wag N' Wash is seeking experienced Groomers who are passionate about pets and providing them with a positive grooming experience. Groomers provide services such as brushing, bathing, conditioning, and styling according to owners’ instructions or breed standards. They help keep pets safe and comfortable, build relationships with customers, recommend relevant products and services, support appointment booking, participate in community outreach, and maintain a clean, welcoming grooming environment. Safety training certification must be completed. New Groomer hires with at least one year of experience are eligible for a sign-on bonus.

Requirements

• High school diploma or GED.
• At least one year of grooming experience, with formal training certification and/or experience under an established certified groomer.
• Excellent communication skills.
• Exceptional customer service skills.
• Ability to ensure pets are safe during grooming.
• Ability to cut to AKC Breed Standards and perform skills such as carding and hand stripping; training is available.
• Sound understanding of animal behavior.
• Ability to earn commission consistently.
• Ability to move or lift merchandise, equipment, or pets weighing up to 65 pounds.
• Ability to stand, bend, or stoop for extended periods.
• Ability to provide personal grooming equipment, such as clippers, blades, and scissors.
• Flexibility to work evenings, weekends, and holidays.
• Must pass drug screening in applicable states and be at least 18 years old.

Nice To Haves

• Excellent listening and communication skills to address pet parents’ concerns, wants, and needs.
• Self-starter who can work independently and collaboratively.
• Detail-oriented, with the ability to plan, prioritize, and meet deadlines in a fast-paced environment.
• Demonstrated ability to work safely and adhere to safety standards.

Responsibilities

• Provide grooming services, including brushing, bathing, and conditioning pets.
• Groom and style pets according to owners’ instructions and/or breed standards.
• Follow company safety policies and ensure pets remain safe during grooming.
• Build long-term relationships with customers by understanding their needs and recommending products and services.
• Conduct community outreach to attract new customers to the store.
• Complete safety training certification.
• Use the in-store scheduling tool and assist customers with booking appointments.
• Perform routine cleaning to maintain a fun and inviting grooming environment.

Benefits

• Commission-based pay with a guaranteed minimum.
• Sign-on bonus eligibility for new Groomer hires with at least one year of experience.
• Training and career growth.
• Paid time off for full-time employees.
• Medical, dental, and vision plans for full-time employees.
• Health Savings and Flexible Spending Accounts for full-time employees.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED