Grocery/Utility Clerk

Kroger•Nicholasville, KY

About The Position

The Grocery/Utility Clerk creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. The clerk embraces the Customer 1st strategy, encourages excellent customer service, and models the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.

Nice To Haves

High school diploma or equivalent.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Help customers feel welcome and appreciated by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products, respond to questions, and make product suggestions.
Stock grocery products in their correct locations, pull down and condition products, and rotate perishable products while monitoring code dates and removing out-of-code items.
Use equipment to unload grocery loads from semi-trailers; sort merchandise, open boxes, load merchandise onto U-boats, and move it through the store for stocking.
Stack merchandise pallets in backroom storage and stack pallets for return.
Remove empty boxes and trash from aisles and dispose of them properly.
Order grocery products, check in vendors, verify incoming orders, and count backroom inventory.
Build displays, set and reset items, and make price changes as needed.
Check out customers on registers as needed.
Assist with training new department employees as needed.
Follow safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and report items needing repair to the appropriate department or store manager.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.