GROCERY/UTILITY CLERK

The Kroger Co.•Nicholasville, KY

About The Position

The Grocery/Utility Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in achieving sales and profit goals and monitors established quality assurance standards. The clerk supports the Customer 1st strategy, encourages excellent customer service, and models the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position stocks and organizes grocery merchandise, assists with receiving and inventory, maintains displays and product freshness, and helps customers and checks them out as needed. It also supports department training, safety, equipment maintenance, and reporting of accidents, risks, or illegal activity. Essential functions must be performed with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math.

Nice To Haves

High school diploma or equivalent.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment for customers by answering questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to questions or suggest products.
Stock grocery products in the correct locations; pull down and condition products.
Use equipment to unload grocery shipments from semi-trailers; sort merchandise, open boxes, load merchandise onto U-boats, and transfer it through the store.
Stack merchandise pallets in the backroom and stack pallets for return.
Rotate perishable products, monitor code dates, and remove out-of-code products.
Remove empty boxes and trash from aisles and dispose of them properly.
Order grocery products.
Check in vendors and verify incoming orders.
Count backroom products for inventory.
Build displays, set and reset items, and make price changes as needed.
Check out customers on registers as needed.
Assist with training new department employees as needed.
Follow safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Perform the essential functions of the position with or without reasonable accommodation.