Grocery Clerk

The Kroger Co.•Sacramento, CA

13d•$17 - $27

About The Position

The Grocery Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role supports the department manager in achieving sales and profit goals and monitoring quality assurance standards. The clerk embraces the Customer 1st strategy, encourages excellent service, and demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position assists customers with discovering and selecting grocery products, provides information about specials, and ensures customers receive the fresh and non-perishable products they ordered. It also involves checking product freshness and sell-by dates, labeling and stocking merchandise, maintaining inventory, reporting ordering or shipping discrepancies, and staying informed about current, future, seasonal, and special advertisements. The Grocery Clerk follows food safety requirements, maintains appropriate temperatures and logs for cases and coolers, and develops knowledge of department products to answer questions and make recommendations. The role also includes following safety procedures, identifying unsafe conditions, inspecting equipment for maintenance needs, and reporting customer or employee accidents. The clerk must work cooperatively in a fast-paced and sometimes stressful environment, manage conflict appropriately, handle customer and business information honestly, follow directions, seek assistance when needed, and support minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict reasonably and cooperatively.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Previous customer service experience.
Previous retail experience.

Responsibilities

Help customers discover products and answer questions about grocery items.
Inform customers about food specials and recommend products to meet their needs.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Provide customers with ordered fresh and non-perishable grocery products.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Learn about department products to answer questions and make suggestions.
Create a welcoming environment by answering questions about products sold in the department and throughout the store.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate manager of items needing repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.