Grocery Clerk

Kroger • Locust Grove, GA

7h

About The Position

The Grocery Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. Grocery Clerks support the Customer 1st strategy and demonstrate respect, honesty, integrity, diversity, inclusion, and concern for others’ safety.

The position involves helping customers find and select grocery products, keeping merchandise stocked and accurately labeled, checking freshness and sell-by dates, and following food safety requirements. Grocery Clerks also help maintain appropriate temperatures and records for cases and coolers, report ordering or shipping discrepancies, and notify management about safety issues, accidents, or equipment requiring repair. The role requires cooperative work in a fast-paced environment and support for customers and community members, including minors, individuals with special needs, and older adults.

Requirements

• Customer service skills.
• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

• Previous customer service experience.
• Previous retail experience.

Responsibilities

• Help customers discover products and answer questions about items sold in the department and throughout the store.
• Inform customers about food specials and recommend grocery items to help them find the products they want and need.
• Provide customers with fresh and non-perishable grocery products they have ordered.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering and shipping discrepancies to the department manager.
• Stay current on present, future, seasonal, and special advertisements.
• Follow food safety regulations and guidelines.
• Maintain proper temperatures in cases and coolers and keep temperature logs.
• Maintain knowledge of department products and respond to customer questions and make suggestions.
• Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager about items needing repair.
• Notify management of customer or employee accidents.
• Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Handle customer and business information honestly and with integrity.
• Follow directions and seek assistance as needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential functions of the position with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed