Grocery Clerk
About The Position
The Grocery Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role supports the department manager in meeting sales and profit goals and monitors established quality assurance standards. Grocery Clerks embrace the Customer 1st strategy and encourage associates to deliver excellent customer service while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Grocery Clerk helps customers discover products, learn about food specials, and find the fresh and non-perishable grocery items they want and need. The role involves checking product freshness and sell-by dates, labeling and stocking merchandise, maintaining inventory, reporting ordering or shipping discrepancies, and staying informed about current, future, seasonal, and special advertisements. The clerk follows food safety guidelines, maintains proper case and cooler temperatures and logs, and develops product knowledge to answer questions and make recommendations. The position also involves maintaining a welcoming environment throughout the department and store, following safety procedures, identifying unsafe conditions, inspecting equipment for maintenance needs, and notifying management about repairs or customer and employee accidents. The clerk must be able to work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, handle customer and business information honestly, follow directions, seek assistance when needed, and support minors, people with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.
Requirements
- Customer service skills.
- Effective communication skills.
- Knowledge of basic math, including counting, addition, and subtraction.
- Ability to work cooperatively in a fast-paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Must be able to perform the essential functions of the position with or without reasonable accommodation.
Nice To Haves
- Previous customer service experience.
- Previous retail experience.
Responsibilities
- Help customers discover products and answer questions about grocery items.
- Inform customers about food specials and recommend grocery items to meet their needs.
- Provide customers with fresh and non-perishable grocery products they have ordered.
- Check product quality and freshness, review sell-by dates, and take appropriate action.
- Label, stock, and inventory department merchandise.
- Report product ordering and shipping discrepancies to the department manager.
- Stay current with present, future, seasonal, and special advertisements.
- Follow food safety regulations and guidelines.
- Maintain proper temperatures in cases and coolers and maintain temperature logs.
- Develop and maintain knowledge of products sold in the department to answer questions and make suggestions.
- Create a welcoming environment by answering questions about products sold in the department and throughout the store.
- Comply with safety procedures, identify unsafe conditions, and notify store management.
- Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager when repairs are needed.
- Notify management of customer or employee accidents.
- Work cooperatively in a fast-paced and sometimes stressful environment.
- Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Handle customer and business information with honesty and integrity.
- Follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
