Grocery Lead | 37.5 hours | Availability Required 4 am to 11 pm

Good Food Holdings Companies•Portland, OR

5d•$20 - $26•Onsite

About The Position

The Grocery Lead stocks, rotates, and faces grocery products while assisting with the coordination and execution of department operations, including ordering and inventory control. The role provides exceptional customer service and contributes to a positive, collaborative team environment. The Grocery Lead guides department clerks by prioritizing and assigning work, training staff, and ensuring quality standards and task completion. The position reports to the Grocery Manager and is based in the Oregon/SW Washington region. The role is listed as 37.5 hours, with availability required between 4 a.m. and 11 p.m. Store operations run seven days a week, year-round, so evening, weekend, and holiday shifts may be required according to business needs. Schedules may change seasonally or with staffing needs. The position works in a grocery store environment and includes frequent standing and walking, handling products, and occasional lifting and climbing, depending on location. Work conditions may include wet or slippery surfaces, moderate noise, temperature extremes in coolers and freezers, outdoor work in any temperature depending on location, and exposure to certain allergens or chemicals. Reasonable accommodations are available to qualified applicants and employees with disabilities. The role requires completion and maintenance of applicable food and workplace safety training or certifications.

Requirements

Complete and maintain any required food and workplace safety training or certifications.
Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment.
Have intermediate computer proficiency and the ability to learn new programs and technology.
Have basic math or computation skills.
Be able to read, understand, and follow verbal and written instructions.
Be able to delegate, plan, and prioritize work.
Meet the described physical demands: frequently and up to continuously stand and walk during the shift; frequently use hands and wrists for grabbing, twisting, and pulling; occasionally climb stairs, step stools, or ladders depending on location; occasionally lift up to 50 pounds and frequently lift or carry objects up to 25 pounds.
Work a schedule shaped by business needs, which may include evenings, weekends, and holidays, and demonstrate reliable and predictable attendance.

Nice To Haves

Previous customer service, food service, retail, or grocery experience.
Previous supervisory experience.
Previous ordering or inventory management experience.
Experience with Microsoft Excel or ordering software.

Responsibilities

Order products according to business needs and maintain inventory levels that support business goals.
Guide department clerks by prioritizing and assigning work, training staff, and ensuring quality standards and tasks are completed.
Partner with department management to maintain department appearance, cleanliness, signage, and service levels.
Help customers select products, share product knowledge, and make recommendations based on customer needs.
Stay aware of current advertisements, promotions, holidays, and events, and implement related plans.
Build displays and arrange products according to merchandising standards and category schematics, highlighting featured, unique, and seasonal items.
Maintain professional relationships with vendors.
Participate in activities such as inventories and holiday or sales-event planning as needed.
Complete customer special orders thoroughly and follow through as needed.
Stock, rotate, and face products while monitoring quality and expiration dates.
Receive and unload merchandise; check its quality, count, and condition, and report issues to management and the merchandising team.
Maintain accurate pricing and signage according to merchandising standards.
Maintain knowledge of department products, culinary terminology, product labeling, and common dietary restrictions.
Coordinate with the Operations department to conduct in-store tastings.
Process invoices, transfers, and credits according to company procedures.
Handle damaged and spoiled products according to company policy.
Maintain the organization, rotation, and cleanliness of back-stock areas.
Respond to emails and other communications in a timely manner and follow through as needed.
Notify the department manager or Manager on Duty about customer service, safety, productivity, security, or other situations that could adversely affect the store.
Contribute to customer service, store cleanliness, equipment maintenance, resource conservation, and compliance with company and regulatory requirements.
Perform other tasks and duties as assigned.

Benefits

Employee Assistance Program (EAP) access for all staff.
30% staff shopping discount.
Eligible full-time regular-status staff working at least 24 hours per week and employed for 60 days may receive medical, dental, vision, pre-tax spending accounts, life, accidental death and dismemberment (AD&D), and disability benefits.
Eligible full-time, part-time, and temporary staff who have worked for 60 days and are at least 21 years old may participate in the 401(k) program.
PTO accrual begins on the first day of employment; accrual depends on hours worked and tenure.
Eligible staff may receive paid holidays, depending on schedule and tenure.
Supplemental leave pay, such as parental or bereavement leave pay.
Store incentive program based on financial and operational goals.
Paid time for volunteering at a 501(c)(3) nonprofit.
Discounts on some forms of public transportation.
Adoption assistance.
Up to $40 reimbursement for a birthday dinner or New Seasons Market groceries.