Front End Manager | 37.5 hours | Availability Required 6 am to 11:30 pm

Good Food Holdings Companies•Beaverton, OR

5d•$23 - $33

About The Position

The Front End Manager is accountable for the overall success of the Front-End department, including financial stewardship, customer service, department conditions, merchandising, food and work safety, communication, hiring, training, and performance management. This is a management and leadership role responsible for leading in line with company values of equity and inclusiveness and promoting a positive, progressive work environment aligned with the company’s mission, vision, values, and policies. The manager oversees department operations and staff, prioritizes and delegates work, maintains service and department standards, and balances administrative responsibilities with an active presence on the floor. The role includes scheduling, performance management, review writing, training, coaching, development, and feedback. The position is based in a grocery store environment and requires availability between 6 a.m. and 11:30 p.m.; evening, weekend, and holiday shifts may be needed based on business needs. The position is listed as 37.5 hours. The role requires use of handheld devices and other technology and may involve tools such as a box knife, baler, scanner, hand truck, POS, conveyor belt, industrial kitchen equipment, housekeeping and janitorial equipment, and standard office equipment. Work involves frequent to continuous standing and walking, occasional lifting and carrying, and exposure to wet or slippery surfaces, moderate noise, controlled cooler and freezer temperature extremes, possible outdoor work in all temperatures, and certain allergens or chemicals. Reasonable accommodations are available to qualified applicants and employees with disabilities.

Requirements

At least 2 years of supervisory or management experience in a retail or food-service environment.
Knowledge of a retail Front-End department and prior Front-End management experience.
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
Entry- to mid-level proficiency with MS Office.
Working knowledge of POS, inventory, or other retail-specific software.
Skills to manage financial results, including labor, sales, and profit margin.
Must complete and maintain required alcohol-selling, food-safety, and work-safety training or certifications.
Ability to meet the position’s physical demands, including frequent to continuous standing and walking and lifting, carrying, pushing, and pulling as described in the posting.

Nice To Haves

Previous customer-service, food-service, retail, or grocery experience is preferred.

Responsibilities

Oversee all areas of the Front-End department; assess, prioritize, and delegate tasks and production while also cashiering, operating self-checkout, bagging purchases, and performing carry-outs as needed.
Establish and maintain service expectations, and train staff to deliver an exceptional customer experience using company programs and policies.
Maintain department appearance, cleanliness, signage, staffing, and service levels.
Model friendly, attentive customer service; coach staff, recognize accomplishments, and identify opportunities for improvement.
Handle escalated customer-service situations and find solutions; train and coach staff to do the same.
Share knowledge of store products and industry trends, including general culinary terminology, product labeling, and common dietary restrictions.
Understand labor, sales, and margin goals; work with the department manager to meet labor and margin goals and schedule the department appropriately; develop plans when results fall short of expectations.
Partner with the department manager to establish cash-handling, register, and return procedures and ensure compliance; assist cashiers with complex returns.
Partner with the department manager to ensure staff are trained and comply with alcohol-sales and other state and local regulations.
Assist in maintaining the Front End resource guide and ensuring cashier accuracy.
Ensure compliance with company invoice, credit, transfer, and inventory procedures; coach staff to maintain accurate, organized inventory and back stock and handle damaged or spoiled product according to policy.
Maintain working knowledge of department equipment, train staff, and troubleshoot errors as needed.
Use resources and labor efficiently without compromising quality or service; ensure self-checkout is appropriately staffed by trained staff.
Balance administrative work with an active presence on the floor.
Directly manage department staff, including performance management, review writing, scheduling, training, coaching, development, and ongoing feedback.
Develop understanding of basic Human Resources concepts and work with store-level resources to increase knowledge.
Establish and maintain effective verbal and written communication systems.
Follow company, department, location, and regulatory work- and food-safety requirements; contribute to store cleanliness, maintain equipment, and inform management of problems.
Use sound judgment, follow company policies, and demonstrate dependable follow-through and collaborative leadership.
Apply a DEI lens in work and interactions with teams and stakeholders; foster open communication, staff contributions, and a positive, inclusive team environment.
Perform other tasks and duties as assigned.