Front End Manager | 37.5 hours | Availability Required 6 am to 11:30 pm

New Seasons Market•Beaverton, OR

4d•Onsite

About The Position

The Front End Manager is accountable for the overall success of the Front-End department, including financial stewardship, customer service, department conditions, merchandising, food and work safety, communication, hiring, training, and performance management. This is a management and leadership position responsible for leading in alignment with company values of equity and inclusiveness and fostering a positive, progressive work environment consistent with the company’s mission, vision, values, and policies. The manager oversees all areas of the department, balancing administrative duties with an active presence on the floor. They delegate and prioritize work while also assisting with cashiering, self-checkout, bagging, and carry-outs as needed. The role directly manages department staff, including scheduling, performance management and reviews, training, coaching, development, and feedback. The position requires 37.5 hours and availability between 6:00 a.m. and 11:30 p.m. Because the business operates seven days a week, year-round, evening, weekend, and holiday shifts may be needed. The work takes place in a grocery store, with potentially wet or slippery surfaces, moderate noise, temperature extremes in coolers and freezers, and, depending on location, outdoor work in all temperatures. There may be exposure to allergens or chemicals. The role involves frequent to continuous standing and walking, occasional lifting and carrying, and other physical activities as detailed in the posting. Reasonable accommodations will be made for qualified applicants and employees with disabilities in accordance with applicable law.

Requirements

At least 2 years of supervisory or management experience in a retail or food service environment.
Knowledge of the retail Front-End department and prior Front-End management experience.
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
Entry- to mid-level proficiency with MS Office.
Working knowledge of POS, inventory, or other retail-specific software.
Skills to manage financial results, including labor, sales, and profit margin.
Complete and maintain any required alcohol-selling, food-safety, and work-safety training or certifications.
Ability to perform the physical demands described for a medium-level position, including frequent or continuous standing and walking, handling equipment, and lifting or carrying items.

Nice To Haves

Previous customer service, food service, retail, or grocery experience is preferred.
Knowledge of store products and industry trends, including general culinary terminology, product labeling, and common dietary restrictions.

Responsibilities

Oversee all areas of the Front-End department; assess, prioritize, and delegate tasks and production while assisting with cashiering, self-checkout, bagging, and carry-outs as needed.
Establish and maintain service expectations, and train staff to deliver an exceptional customer experience using company programs and policies.
Maintain department appearance, cleanliness, signage, staffing, and service levels.
Model friendly, attentive customer service; coach staff, recognize accomplishments, and identify opportunities for improvement.
Handle escalated customer service situations and seek solutions that delight customers; train and coach staff to do the same.
Demonstrate understanding of labor, sales, and margin goals; work with the department manager to meet goals and schedule the department accordingly.
Develop and execute plans when results do not meet expectations, without compromising quality or service standards.
Partner with the department manager to establish cash-handling, register, and return procedures and ensure compliance; assist cashiers with complex returns.
Partner with the department manager to ensure staff are trained and comply with alcohol sales and other state and local regulations.
Assist in maintaining the Front-End resource guide and ensuring cashier accuracy.
Ensure adherence to company invoice, credit, transfer, and inventory procedures; coach staff to maintain accurate, organized inventory and back stock.
Handle damaged and spoiled product according to company policy.
Maintain working knowledge of department equipment, train staff in its use, and troubleshoot errors as needed.
Use resources and labor efficiently without compromising quality or service; ensure the self-checkout area is staffed by appropriately trained staff.
Directly manage department staff, including performance management, review writing, scheduling, ongoing training, coaching, development, and feedback.
Demonstrate understanding of basic Human Resources concepts and work with store-level resources to increase knowledge.
Establish and maintain effective verbal and written communication systems.
Promote a collaborative team environment through recognition, leading by example, working alongside staff, approachability, open communication, and encouraging staff ideas.
Proactively address staff issues and conflicts and adapt coaching to different learning styles.
Apply the company’s DEI lens in work tasks and when working with other teams and stakeholders; build trust through dependability, organization, and follow-through.
Follow company rules and policies, department and location guidelines, and food and work safety requirements set by the company and applicable regulatory agencies.
Contribute to store cleanliness, maintain equipment, and inform store or department management of problems.
Perform other tasks and duties as assigned.